Service Delivery Leader - F&A - R2R 4D

Service Delivery Leader - F&A - R2R Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Key Responsibilities: Business & Operational Leadership Own and lead end-to-end RTR service delivery, including General Accounting, Fixed Assets, Intercompany, and Account Reconciliations across global teams. Ensure smooth execution of month-end, quarter-end, and year-end close, with timely and accurate financial reporting. Drive SLA/KPI performance, governance, and service excellence, proactively managing delivery risks and performance gaps. Lead large teams, ensuring talent development, succession planning, retention, and alignment with Genpact culture (CI2). Act as a senior escalation point, managing critical client escalations and high-impact business issues. Demonstrate strong expertise across RTR domains, including intercompany accounting, fixed assets, bank reconciliations, account reconciliations, accruals, amortizations, and financial reporting submissions. Collaborate with cross-functional teams including Operations, GPO, Digital, Transformation, and Transitions teams to deliver integrated solutions. Drive continuous improvement and transformation initiatives using Lean Six Sigma, automation, and digital solutions. Identify and implement mechanisms to monitor performance, identify gaps, and drive corrective actions. Support new deal cycles including solutioning, pricing, due diligence, transition, and stabilization activities.   Client & Stakeholder Management Act as a strategic partner to client leadership, building trusted relationships focused on operational excellence, transformation, and value creation. Engage confidently with stakeholders across Finance, Controllership, Procurement, Agency Finance, Media Operations, and business leadership teams. Lead monthly governance forums, business reviews, and performance discussions with clear insights, decisions, actions, and accountability. Anticipate client priorities and convert operational challenges into practical solutions that improve cycle time, control effectiveness, transparency, and stakeholder experience.   Media Finance Expertise Exposure to Media Accounting & Media Reconciliations is preferred. People Leadership Build leadership depth through structured coaching, mentoring, capability development, and succession planning. Drive employee engagement, retention, performance management, and career growth across large and diverse teams. Foster a culture of inclusion, collaboration, innovation, accountability, and continuous learning. Lead operating cadence discussions to ensure delivery continuity, leadership readiness, and scalability for growth. Governance, Risk & Compliance Ensure adherence to SOX, audit, compliance, data protection, risk