[Innovative Medicine] Customer Service Analyst

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Customer Service Operations Job Category: Professional All Job Posting Locations: Seoul, Korea, Republic of Job Description: About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine We are searching for the best talent for Customer Service Analyst. Customer Service Analyst is responsible for providing appropriate solutions / driving initiatives in the organization cascaded from regional / global team to enable operational efficiency and process improvement Support business to attain the target and monitor the KPIs and perform the data analysis if required Perform the regular internal control to meet J&J compliance Essential duties and responsibilities: Play as critical role as JJCC user admin for approving the request from the customers in time and to meet the compliance requirement related with privacy. Develop creative solutions on problems/unexpected situations as they arise Collaborate effectively with stakeholders (Customers, 3PL, SCM, Finance and regional project team) Delivery Service Issue undefined System Handling The assessment and problem solving must be conducted in case of systematic errors. For errors, these should be kept in logbook and managed to prevent further errors. Implement UAT for any project or system related to order process. Support analysis on OTIF@D and lead the governance meeting to ensure improve the performance Act as SME Issue handling, User Access handling, Continuous improvement Raise log and approve of user account maintenance based on the users’ roles & responsibilities. Review excessive access and role conflict periodically to ensure the segregation of duties Special requirements: More than 5 ~ 7 years of experience in customer services Bachelor’s Degree SAP order process module experience Knowledge of quality/compliance, supply chain, operations, and logistics highly desired. Good communication skills and customer focused attitude Order process improvement; Seeking better opportunity for system optimization and systemic improvement. Other features of the job: Benchmark using new technology Follow up and development the order process from low hanging fruit to high technology Job Requirements Essential knowledge and skills: Demonstrated knowledge and experience of Customer Service area Problem solving skill (End to End supply chain) Written and verbal English communication skill Proficiency in Microsoft Office (Excel, Word) required undefined Core competencies required for this role:  Strong communication skills Customer (internal and external) driven approach Exercises Good Judgment and Drives Change in continuously changed Regulatory environment Legal Entity Innovative Medicine Job Type Fixed-term Application Documents Free-form