Comcast Cybersecurity: Identity & Access Management Engineer

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.) Job Summary This job entails leading the design and implementation of security measures for identity and access management. It involves ensuring compliance with organizational standards. It also involves coordinating with Cybersecurity Operations and Application Development teams, reviewing business requirements, and maintaining security solutions. The role contributes to safeguarding critical systems and data by optimizing system performance and documenting operational procedures. Work may require a flexible schedule.

Key Responsibilities Identity Platform Operations & Support Provide operational support for Okta and related IAM platforms. Monitor identity systems and respond to incidents, service requests, and escalations. Troubleshoot authentication, SSO, MFA, federation, and user provisioning issues. Perform routine platform maintenance, configuration updates, and health checks. Assist with user lifecycle management activities, including provisioning and de-provisioning. Application Onboarding & Access Management Support onboarding of enterprise applications into the IAM ecosystem. Assist application teams in configuring SSO, MFA, and federation integrations. Validate application configurations and participate in testing activities. Support role and entitlement management processes. Maintain documentation for integrations, support procedures, and operational runbooks. Incident Response & Problem Management Investigate access-related incidents and service disruptions. Analyze logs and system data to identify root causes and recommend solutions. Participate in after-hours support rotations as required. Escalate complex issues to senior engineers and vendors when necessary. Collaboration & Continuous Improvement Work with security, infrastructure, and application teams to improve service delivery. Contribute to the development of operational procedures and automation opportunities. Participate in Agile team ceremonies and support documentation of requirements and support processes. Continuously expand technical skills through training, certifications, and hands-on experience.

Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field, or equivalent work experience. 2-5 years of experience supporting Identity and Access Management, enterprise applications, or information technology systems. Basic understanding of IAM concepts Familiarity with identity protocols such as: SAML, OpenID Connect (OIDC), OAuth 2.0 Experience troubleshooting application access and authentication issues. Strong analytical and problem-solving skills. Strong written and verbal communication skills. Ability to work effectively in a collaborative team environment.

Hands-on experience with Okta Customer Identity Cloud or Auth0 Exposure to cloud platforms such as AWS or Azure Experience using ticketing systems such as ServiceNow. Basic scripting skills in PowerShell, Python, or similar languages. Experience