Manager, Technology Account Management (TAM)

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Technology Account Management (TAM) Overview Mastercard is seeking a Manager, Technology Account Management (TAM) to support customers across Southern Africa. The successful candidate will serve as a trusted advisor to customers, providing strategic, operational, and technical guidance to support the adoption, optimisation, and growth of Mastercard products and services. The TAM will work closely with customers, internal teams, technology partners, regulators, and industry stakeholders to drive business growth, operational excellence, and customer satisfaction. This role requires strong payments expertise, customer relationship management skills, and the ability to lead complex initiatives from concept through execution. In Southern Africa, the role also includes engagement with industry and regulatory bodies, including the South African Reserve Bank (SARB) and the Payments Association of South Africa (PASA), supporting market initiatives, operational resilience programmes, regulatory compliance activities, and payment ecosystem modernisation efforts.

Customer & Relationship Management Build and maintain strong relationships with customers, processors, technology partners, and key stakeholders. Act as a trusted advisor for operational, technical, and strategic matters. Understand customer priorities and align Mastercard solutions to support business objectives. Advocate customer requirements internally and ensure timely resolution of issues and escalations. Technology, Operations & Delivery Provide consultative expertise on Mastercard products, services, mandates, and technology capabilities. Support customers through solution design, implementation, optimisation, and ongoing service operations. Monitor strategic projects and initiatives, identifying risks and coordinating resolution activities across internal teams. Guide customers on best practices relating to authorisation, clearing, settlement, fraud, risk management, and operational performance. Support customers in adopting Mastercard enhancements, mandates, and new technologies. Business Development & Strategic Engagement Support account teams in identifying growth opportunities and increasing product adoption. Participate in account planning and contribute to customer business and technology strategies. Leverage market, operational, and technology expertise to support new initiatives and innovation opportunities. Foster strong relationships with customer executives and decision-makers to support long-term business growth. Regulatory & Industry Engagement Represent Mastercard in engagements with regulators, industry bodies, and payment ecosystem stakeholders where required. Support initiatives involving SARB, PASA, and other relevant industry forums. Coordinate customer readiness for regulatory, industry, and Mastercard mandates. Support incident management, operational resilience initiatives, business continuity activities, and regulatory reporting requirements. Provide guidance on emerging regulatory developments, market infrastructure changes, and payment system requirements. Collaboration & Enablement Partner with Product, Customer Solutions, Delivery, Franchise, Regulatory Affairs, and Support teams to deliver seamless customer experiences. Facilitate knowledge sharing and promote operational best practices. Deliver customer training, Mastercard Academy content, and technology review sessions. Provide Voice of Customer