Customer Insights Researcher

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!   Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave   Paid education assistance Team member discount Development programs for advancement and career growth   Please review the job profile below and apply today! As part of the Marketing organization, the Insights team plays a key role in infusing customer insights into business strategy, marketing, innovation, and experience development. This position is responsible for independently managing research workstreams and serving as a consumer insights consultant to business partners across the organization. Responsible for translating business needs into sound research plans, designing and programming customer surveys and other studies, applying analytic principles to interpret results, and synthesizing findings across multiple data sources into timely, actionable insights. Combines a passion for customers with an analytic approach to examining problems and identifying areas of opportunity.

Leads the development and execution of learning plans for ad hoc and ongoing customer research to understand and promote the voice of the customer and achieve business   objectives .   Interprets business needs and designs research plans that answer both straightforward and complex problems, including studies that combine multiple methods (e.g.,   quantitative   and qualitative).   Applies   proficiency   across a range of research methods – from foundational quantitative and qualitative techniques to more advanced methodologies – in the design, analysis,   interpretation   and application of consumer research.   Executes analysis and interpretation using established and advanced analytical frameworks to   identify   patterns, implications, and opportunities, with awareness of the broader business context.   Synthesizes multiple data sources to draw out insights and drivers of business performance.   Serves as a customer insights consultant to business partners .   Owns research projects end to end, from smaller-scale, structured studies through the execution of complex studies – including scoping,   objectives , deliverables, timeline, and communication.   Collaborates with other data and analytics teams and procures internal resources as needed to support research objectives.   Informs ongoing brand tracking, trend watching, competitive intelligence, and consumer   perception   studies.   Crafts cohesive narratives with clearly   identified   business implications and adjusts communication style to suit stakeholder needs.   Performs qualitative customer research, including focus group moderation, customer interviews and intercepts, textual analysis, and in-store ethnography.   Operates skillfully within established software platforms, adapts quickly to new tools when introduced, and develops expert-level   proficiency   in at least one tool within the team's portfolio.   Continuously learns and applies new tools and technologies to interpret customer feedback, proactively seeking advantage from new capabilities.   Keeps customers at the center of the analytic approach, analysis and solutions, and partners with cross-functional teams to drive a customer-centered focus at Meijer.   This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or   required .   What You Bring with You (Qualifications):   Bachelor's Degree in   market research,   business, psychology, social sciences, or related field. Master's Degree is preferred.   3+ years of experience in Customer Insights, Voice of Customer, Market Research, Innovation, UX Research, or related field.   Previous