Adoption and Performance Informaticist - ONSITE in Bangor, ME

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. The Adoption and Performance Informaticist is responsible for reinforcing data driven adoption of digital functionality and workflow-based training (in-person and virtual) that promotes effective and efficient use of EHR tools, improves clinical workflows, and enhances user satisfaction. This position also plays a critical role in delivering support for new EHR functionality implementations, enhancements, and sustained use of systems across clinical and operational teams. This role combines deep knowledge of health informatics, clinical workflows, and change management to support users in achieving EHR proficiency and maximizing its value for patient care, safety, and efficiency.

Serve as a subject matter expert on technology functionality, workflows, and best practices across clinical (acute and ambulatory), including clinically driven revenue cycle workflows Lead and support data driven adoption initiatives, including training, go-live support, and post-implementation optimization Leverage industry-standard efficiency and mastery metrics to proactively target end users to receive support Partner with client delivery HI teams to design adoption initiatives that deliver high-value outcomes to clients Partner with HI Adoption Analytics to quantify the value of at-elbow support initiatives Collaborate with end users and operational leaders to identify barriers to adoption and develop targeted solutions Adapts training based on learner preferences, generational priorities, and learning barriers to individualize learning Collaborate with Analytics Analysts to review system usage data, identifying trends, gaps, and opportunities for improvement First line support for ongoing coaching and mentorship to clinical champions and super users for assigned areas Utilizes and incorporates change management strategies to foster user engagement and sustained adoption Maintain current knowledge of industry standards, regulatory requirements, and emerging technologies in health informatics Demonstrates flexibility to work varied hours, as needed Obtains and maintains credentialed status in assigned EHR applications, Optum technologies and others as applicable Delivers advanced technology training programs (Mastery sessions) tailored to end user specialties and/or roles Serve as a liaison between end-users and IT teams to report issues, gather feedback, and suggest system enhancements Manage ServiceNow ticket queues, as applicable Partners with HI instructional designers on development of training and communication materials for adoption and mastery programs Deliver training and communication to end users and operational users when required for initial onboarding and continuous education, adoption, and mastery. This includes serving as a backup to HI trainers and/or instructional designers in supporting onboarding, super user training, complex project implementations, and technology changes You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

3+ years in education or healthcare related field Familiarity with healthcare technologies and adult education learning principles and training delivery Proficient in Microsoft 365 applications, including Teams, Excel, PowerPoint, and Outlook Proven excellent communication, presentation, and