Sr Accounts Receivable & Collections Analyst, SRS

Azenta Inc. At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity Job Title Sr Accounts Receivable & Collections Analyst, SRS Job Description At Azenta,   new ideas ,   new technologies   and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. Azenta Life Sciences is a global leader in the life sciences space with offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. Within Azenta, the Sample Repository Services (SRS) business provides industry-leading biobanking, sample storage,   logistics , laboratory services, and specimen management solutions that help customers safeguard and maximize the value of their critical biological materials.   How   You’ll   Add Value: The Senior Accounts Receivable & Collections Analyst will improve cash collection and help transform the SRS   collections   function. This experienced individual contributor will own a customer portfolio, resolve complex past-due balances, and build more effective processes for prioritizing accounts, managing disputes, forecasting receipts, and reporting results.   Working with Finance, Billing, Commercial, Project Management and Operations, you will   identify   why invoices go unpaid and drive corrective action. Success   requires   hands-on   collections   expertise , sound judgment, and demonstrated experience turning recurring problems into lasting process improvements.   What   You’ll   Do: Collections and Customer Account Ownership   Own collection activity for an assigned business-to-business customer portfolio; prioritize accounts by aging, balance, risk, and payment history to improve cash flow and reduce overdue receivables Engage customer accounts payable, procurement, and business contacts to resolve payment barriers, secure commitments, and follow through on promised payments while   maintaining   productive relationships Reconcile customer accounts and investigate short payments, deductions, unapplied cash, and invoice discrepancies with Billing and Cash Application; document actions, owners, and next steps Escalate payment risk and unresolved balances promptly; recommend payment arrangements, credit reviews, or other action within established policies and approval requirements Dispute Resolution and Business Partnership   Lead resolution of complex disputes involving purchase orders, pricing, service documentation, customer portals, or billing accuracy; coordinate internal owners and drive   timely   closure.   Identify   recurring causes of   late payment   and partner with Commercial, Project Management, Billing, and Operations to prevent repeat issues and improve   the customer   experience.   Process Improvement and Financial Transformation   Assess current   collections   practices and implement consistent account segmentation, outreach cadences, escalation paths, dispute tracking, and standard operating procedures Champion   Azenta’s   Lean culture through root cause analysis and practical improvements that reduce manual work, rework, and time to collect Partner with Finance Systems and IT to improve ERP data, reporting, and   collections   workflows; support requirements definition, testing, and adoption of automation and system changes Share   expertise   and coach colleagues on complex