Senior Manager, EDT Data Operations

Work Flexibility: Hybrid What you will do: • Lead operational governance and execution activities across the Data organization to ensure consistency, transparency, and accountability. • Establish and manage operational processes, service management practices, performance measurement frameworks, and operating rhythms. • Develop and monitor operational KPIs, service metrics, delivery performance indicators, and business outcome measures. • Drive continuous improvement initiatives focused on operational efficiency, process optimization, automation, and organizational effectiveness. • Partner with Delivery, Product Management, Analytics, Platform, Governance, and business teams to improve planning, execution, and operational performance. • Oversee operational reporting, executive dashboards, performance reviews, and leadership-ready operational insights. • Facilitate issue management, escalation processes, service reviews, and cross-functional coordination to address operational challenges. • Establish operational readiness and transition processes for new capabilities, data products, services, and support models. • Ensure compliance with enterprise governance, risk management, information security, privacy, and operational control requirements. • Drive standardization of operating procedures, documentation, runbooks, controls, and service delivery practices across the organization. • Develop and mentor operational leaders and team members while fostering accountability, customer focus, and continuous improvement. Knowledge and Capabilities: • Creates an inclusive team environment and demonstrates care and concern for team members across backgrounds and geographies. • Demonstrates tact and diplomacy in complex situations, resolves conflict constructively, and stays calm under pressure. • Develops team capability through coaching, feedback, career development, and clear expectations. • Demonstrates executive presence and adapts communication style for senior leaders, technical teams, and business stakeholders. • Influences decisions by presenting structured recommendations, tradeoffs, risks, and data-driven insights. • Uses business acumen to connect operational performance with value delivery, cost transparency, risk reduction, and customer outcomes. • Deals well with ambiguity and makes sound decisions with relevant but not always complete information. What you need: • Bachelor’s degree in Business, Information Systems, Engineering, Operations Management, Analytics, or related discipline required. Master’s degree preferred. • 10+ years of experience in data operations or technology operations. 8+ years of experience in operations management, business operations, PMO, service management, data operations, or enterprise delivery organizations. • 5+ years leading operational, governance, or business support teams. • Experience establishing operational frameworks, performance management processes, service management practices, and organizational governance models. • Experience developing KPIs, scorecards, executive reporting, operational dashboards, and performance measurement programs. • Demonstrated success driving operational excellence and continuous improvement initiatives in complex enterprise environments. Preferred Skills / Engineering tools: • Lean, Six Sigma, ITIL, Agile, service management, or process improvement certification preferred. • Experience with executive dashboards, operational scorecards, service reviews, and governance forums strongly desired. Certifications: • Lean, Six Sigma, ITIL, Agile, or related operational disciplines preferred. Travel Percentage: None