Retail Property Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world     At JLL, we see a Brighter Way   forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.     We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.     JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.         What this opportunity involves:   JLL is seeking an experienced  Retail Property Manager  to join our Property & Asset Management team in managing Southgate, one of Melbourne's most iconic assets in the thriving Southbank precinct. Spanning 85,000 square metres, Southgate combines approximately 70,000 NLA of commercial space (IBM & HWT Towers) with 15,000 NLA of retail space. This is a rare opportunity to play a key role in driving occupancy, optimising performance, and delivering exceptional outcomes for our client and stakeholders. Reporting to the Precinct General Manager, you will be the on-site key point of contact, responsible for the day-to-day management of retail operations, lease administration, financial performance, and stakeholder engagement.     An overview of the role:    ·        Lease Administration & Compliance : Manage all retail lease documentation, ensuring compliance with lease terms, timely rent collection, arrears management, and accurate tenancy schedules ·        Financial Management : Oversee rent roll processing, outgoings budgets, tenant reconciliations, recoverable costs, and ensure all invoicing and billing is accurate and timely ·        Client & Stakeholder Management : Act as the primary on-site contact for the client, retailers, and key stakeholders; prepare reports, business plans, and budgets as required ·        Retail Operations : Maintain the highest standards of presentation, cleanliness, and operational efficiency across the centre ·        Casual Mall Leasing (CML) : Manage weekly CML bookings, monitor compliance, and work with the CML team to maximise revenue and bookings ·        Tenant Relations : Build strong relationships with retailers, support fitout processes, and ensure a seamless tenant experience ·        Legal & Compliance : Maintain full understanding of relevant legislation and ensure all centre operations meet legal obligations ·        Revenue Optimisation : Identify and implement opportunities to drive income streams, including mall media and third-line revenues     Sound like you?   This is what we’re looking for:   ·        5+ years' experience in retail property management (shopping centres, hospitality, commercial, or similar) ·        Victorian Agents Representative Licence or Australian Real Estate Licence is required ·        Strong understanding of lease administration, financial management, and retail operations ·        Excellent communication and relationship-building skills with the ability to engage stakeholders at all levels ·        Highly organised with strong attention to detail and a proactive, solution-focused approach ·        Demonstrated ability to identify opportunities that drive