Director of Marketing, Communications & Community Engagement

Director of Marketing, Communications & Community Engagement Full-time Work Format: Fully On-Site Harvard Job Function: Communications Union: 00 - Non Union, Exempt or Temporary Salary Grade: 060 Department: Campus Services - Harvard Dining & Hospitality FLSA Status: Exempt Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Why join Harvard University Central Administration? Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Reporting to the Managing Director of Harvard University Dining Services (HUDS), the Director of Marketing, Communications, and Community Engagement serves as a strategic member of the HUDS Senior Leadership Team and a trusted advisor to the Managing Director on marketing, communications, brand strategy, stakeholder engagement, and customer experience. The Director provides leadership for the development and execution of integrated marketing, communications, and community engagement strategies that strengthen the HUDS brand, enhance the customer experience, build meaningful partnerships across the University, and advance the mission, reputation, and strategic priorities of HUDS. The HUDS enterprise encompasses the Residential Program and Dining, Professional Schools, Catering, and Events. The department supports over 6,500 undergraduate students and residential staff, 9 professional schools, and executes over 4,000 catering and special events annually. The Director will ensure open, effective communication between internal and external customers while championing brand-aligned marketing, community-focused initiatives, and departmental program development. This position will manage a HUDS graphic designer and student coordinator. Job-Specific Responsibilities Student, Community Engagement & Customer Experience Lead HUDS' student engagement strategy by designing programs that connect the Harvard community to hospitality, dining, and campus life. Oversee the Student Coordinator and facilitate Student Committee meetings, surveys, focus groups, and other feedback mechanisms. Build strong partnerships across Harvard, serving as the primary liaison to Harvard Public Affairs and Communications and communications leaders throughout Harvard University and the Professional Schools. Partner with operational leadership to communicate customer service initiatives, promote service excellence, develop customer-facing communications, and support recognition programs. Lead internal communications for departmental meetings, leadership updates, newsletters, onboarding materials, and major organizational initiatives. Support communications related to student employment, engagement initiatives, and departmental events. Partner with culinary and sustainability teams to tell the HUDS food story by promoting seasonal menus, wellness initiatives, local sourcing, sustainability efforts, and special events through engaging campaigns and storytelling. Marketing, Digital & Consumer Technology Lead comprehensive marketing and merchandising strategies across residential dining, retail, catering, and events. Develop and oversee marketing, merchandising, presentation, and brand standards across HUDS dining operations. Evaluate customer-facing communications, signage, and visual merchandising to ensure consistency, accuracy, and alignment with the HUDS brand and customer experience goals Direct HUDS' digital communications