Equipment & Software Specialist

Ecolab is a global leader in water, hygiene, and energy technologies, dedicated to delivering innovative solutions that make a positive impact worldwide. With operations spanning across 170 countries, Ecolab is committed to sustainability, innovation, and fostering a diverse and inclusive workplace.  Ecolab Textile Care is committed to providing exceptional service and support to our customers. We are a leading company in the industrial sector, and we pride ourselves on our dedication to customer satisfaction and innovative solutions. Join our team and be a part of our mission to deliver excellence! We are seeking a customer-focused  Equipment & Software Specialist to join our team in the Textile Care Technical Services Division. In this role, you will be responsible for providing top-notch service and support to our industrial laundries customers, ensuring their needs are met efficiently and effectively. You will be the first point of contact for customers, providing service of dosing systems and water & energy equipment, handling inquiries, resolving issues, and providing information about our devices and services.

The geographical scope of the role covers territory of Poland. The position is fully remote but requires approximately 80% availability for customer visits. Follow the safety topics communicated by Local Engineering Coordinator. Support the maintenance strategy for Water and Energy W&E Equipment as well for dosing equipment. Second level support in case of W&E issues. If not solvable to take it one level up. Acting as a local engineering hotline. Time planning management for enVision installations with Territory Managers and enVision Champions. Independent WPI set up and installation (no external support provided). Support the Ecolab strategy by improving the ECOLAB equipment. Modifications to increase the reliability of our equipment. Emergency visit coordination (second level support). Service ticket created by TM in case issue could not be solved by TM ¢ To be organized (trigger external supplier etc.), by the designated engineer to solve the issue Key player for knowhow transfers to install and startup Ecolab TCD and W&E equipment installation by external suppliers within a project  What You Will Need: Mechanical and/or electrical educational background (high school diploma or equivalent). Proven experience in project handling (controlling internal and external resources). Strong customer service skills related to given Engineering targets. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work independently and as part of a team. Proficiency in AutoCAD and MS Office. Fluency in English and Polish. Driving license B cat. Willingness to travel (up to 80% of working time) What’s in it For You: Competitive Compensation: Attractive salary (Base pay & Variable Plan) and benefits package (private medical care, life insurance, stock purchase, lunch subsidy, sport cards). Work-Life Balance: Flexible working arrangements with hybrid model of work (approx. 60% from the office and 40% from home) Matrix Organization: Thrive in our matrix organization, working across Europe with various teams and cultural backgrounds. Collaborative Environment: Strong teamwork and diverse interactions. Development Opportunities: Personalized plans with rapid progression Versatile Career Paths: Professional growth supported by active committee for different career levels. Supportive Culture: High employee satisfaction and responsive feedback. Learning and Innovation: Continuous learning and technical training incl. subject matter experts’ trainings, soft skills and management trainings and LinkedIn learning. Relocation Support: Assistance for international candidates and candidates living outside of Krakow. Social events such as family events and charity auctions. About Ecolab At Ecolab, we prioritize our talent-first philosophy by