Senior Software Engineer

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

We are seeking a   Senior   Software Engineer to join the Digital   Social and   Messaging team within Genesys Cloud. This team designs, builds, and operates highly available communication services that power customer experience across digital channels   such as Google,   X ,   Facebook, Instagram,   WhatsApp    In this role, you will help   deliver   scalable, secure, and reliable   social and   messaging services. You will work on distributed cloud-based systems that support message routing, delivery, tracking, integrations, and operational visibility across multiple digital channels.    The ideal candidate is a n   experienced senior engineer   who can deliver   high quality   features   independently, influence architectural direction,   and make   reliability, scalability , and operability   decision s   on his own .    Responsibilities / Job Duties: Build and maintain integrations with digital channels and social platforms such as   Google,   X,   Facebook, Instagram,   WhatsApp,   and other third-party providers.   Partner with product, engineering, security, and operations teams to deliver reliable customer-facing capabilities.   Design and implement features supporting   vendor integration, data aggregation, data retrieval,   message routing, delivery, tracking, analytics, observability, and operational tooling.   Write and maintain automated tests across unit, integration, end-to-end test layers   and continuous operations automation .   Drive improvements in system reliability, scalability, performance, monitoring, alerting, and incident response.   Contribute to technical design reviews, code reviews, and engineering best practices.   Participate in the team’s on-call rotation and contribute to continuous improvement of service operations.   Contribute to a culture of innovation by experimenting with new technologies, AI-assisted development workflows, and modern engineering approaches that improve scalability, developer productivity, and user experience   Leverage AI-powered and “vibe coding” style development tools responsibly to accelerate prototyping, implementation, testing, and operational efficiency while maintaining strong engineering quality standards     Minimum Requirements   6+ years of experience in software engineering, with a strong focus on backend and distributed systems   Upper intermediate or above written and spoken English   Proficiency in Typescript and Java with the ability to work across multiple backend technologies   Experience working with NoSQL or relational databases .   Experience building and operating   cloud native   or microservice-based   applications .   Hands-on experience with automated testing and continuous integration and deployment practices .   Self-starter with s trong problem-solving skills   capable   of translating   problems   into practical solutions .     Desired Skills & Experience   Experience with AWS services such as   Lambda ,   DynamoDB, S3,   ALB,   SQS,   SNS,   EventBridge ,   EC2   Experience with DynamoDB or other NoSQL data stores.   Familiarity with multiple programming languages such as Java, JavaScript, TypeScript , Python   Experience   in   the full   SDLC , including design, development, deployment, and production support .   U nderstanding of distributed system design, scalability, and high