Machine Support Specialist - Combines and FEE, Harvester Works

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.    John Deere is an equal opportunity employer, including disabled & veterans.   Primary Location: United States (US) - Illinois  - East Moline   Function: Customer Experience (CA) Title: Machine Support Specialist - Combines and FEE, Harvester Works - 124041   Onsite/Remote: Onsite Position        Your Responsibilities

As a Machine Support Specialist - Combines and FEE, Harvester Works for JD Harvester Works located in East Moline, IL, you will:

Develop in-depth technical knowledge of Combines and Front-End Equipment and provide timely responses to Dealer Technical Assistance Center (DTAC) cases. Combine practical experience with machine telematics data and analytics to develop dealer alerts that help predict, prevent, and resolve machine issues and reduce dealer diagnostic time. Collect and analyze data from different sources (DTAC, machine telematics data, warranty, customer surveys, etc.) to support the problem resolution/corrective action process and develop reporting tools to communicate machine insights to factory and field stakeholders. Travel to customer and/or dealer locations to investigate product issues and provide resolution to in-field problems that dealers and other functions within the company cannot resolve. Plan, develop, and deliver technical training for field teams and channel partners.

VISA Sponsorship is NOT available for this position What Skills You Need

Experience using technical and analytical skills to detect, diagnose, and resolve complex machine issues, particularly with hydraulic and electrical systems Experience in decision making and driving high levels of customer satisfaction Functional (in-field) experience with agricultural or off-road equipment Ability to influence without authority Effective communication skills (both written and verbal) Experience developing and presenting training material Ability and willingness to work off-shift hours as needed and travel up to 50% during machine use season What Makes You Stand Out

Excellent communicator, who thrives on solving problems and working in a team environment Product knowledge and functional experience with John Deere Combines and Front-End Equipment Experience with Dealer Technical Assistance Center (DTAC) processes and Case and Contact Center Management System (CCMS) Experience using Service ADVISOR to diagnose and resolve machine technical issues Knowledge of dealer channel and dealer service capabilities Knowledge of John Deere tractors and/or Intelligent Solutions Group (ISG) applications as they apply to planting, seeding, and tillage equipment          Experience with the Non-Conformance Corrective Action (NCCA) and Problem Resolution Process A passion for business analytics or data science, and/or a willingness to pursue additional training and education Knowledge of coding languages like R, Python, and SQL, and reporting tools like Tableau, R Studio, Power BI, etc. Education

Ideally you will have a degree or equivalent related work experience in the following:

Bachelors degree in Agriculture, Technology, Engineering, Marketing, Data Science/Analytics, Statistics, or other quantitative disciplines

What You'll Get At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects,