Services Head Kuwait, Qatar and Oman- Director

Citi Services is a world-leading provider of cash management, trade services and custody products to Financial Institutions, Public Sector, Corporate and Commercial clients across more than 100 countries. Our global network is uniquely positioned to serve clients with local and cross-border needs through integrated reporting, digital solutions and deep institutional expertise This is a rare opportunity to lead Citi's Services business across three high-growth GCC markets — Kuwait, Qatar and Oman. As a senior member of both the MEP Services subcluster leadership team and the Country Management teams for all three markets, you will shape and execute a cross-border strategy that drives market share growth, deepens client relationships, and reinforces Citi's position as the leading global transaction banking provider in the region As Services Head, you will serve as the senior strategic leader and primary client engagement head for the Services business across Kuwait, Qatar and Oman — with direct influence over revenue outcomes, talent strategy, regulatory relationships, and the digital innovation agenda. This is a platform for leaders who aspire to broader MEA or global leadership roles within Citi Key Responsibilities Responsibilities are organized across six core leadership pillars: 1. Strategic Leadership Define and execute short- and long-term Services strategy aligned to MEA cluster and global objectives Expand market and client wallet share; broaden the client solutions portfolio across all segments Navigate a complex matrix environment, aligning stakeholders across competing priorities Drive the digital transformation and innovation agenda in response to GCC market trends and fintech disruption Develop strategic responses to macroeconomic shifts, crisis scenarios and evolving risk profiles Ensure the overall business strategy is clearly articulated to all key stakeholders including CCOs, Banking, Services teams, Operations, Technology and second- and third-line partners 2. Business & Revenue Growth Deliver on Revenue, EBIT, Expenses and all agreed financial KPIs across Kuwait, Qatar and Oman Lead client acquisition, retention and wallet-share expansion strategy across all Services business lines Oversee the end-to-end Services business, including sales, product, operations and technology teams Work closely with the Services Operations Head to advance the business agenda Identify, develop and prioritize technology business cases, obtaining cluster and global buy-in Compete effectively against traditional global and local banks and non-bank transactional service providers through superior client propositions and innovative solutions 3. Client Engagement Serve as the primary client engagement head for all Services business across the three markets Generate active, senior-level client interactions and build strategic, long-term client relationships Deploy optimal service solutions tailored to client needs across all segments and business lines Provide leadership to the Services team in advancing advice, insights and solutions to the client base Drive execution of client experience initiatives aligned to Citi's "Be the Best for our Clients" vision Partner with Banking and Markets colleagues to deliver a balanced, country-wide client strategy 4. Risk & Governance Maintain full responsibility for credit, operational, conduct and compliance risk management across all three markets Ensure regulatory and statutory compliance at all times; foster a strong control culture within the team Actively participate in Internal Audit and External (Regulatory) audit processes, ensuring timely deliverables and representation of risk mitigants for optimum results Engage in Legal Vehicle Governance processes and proactively escalate potential franchise-level issues Develop deep Balance Sheet expertise; act as a strong partner in negotiating with Treasury and Markets, balancing Services priorities with franchise-wide considerations