Technical Product Support Engineer- HVAC Controls

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies , and through our businesses including Trane®  and  Thermo King ,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home.  We boldly go. Where is the work: Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.     The Company reserves the right to modify this location designation based on business needs. As a   Controls Technical and Product Support Engineer , you will assist Trane’s field organization in the sale, installation and service/troubleshooting of Trane Building Automation Systems and HVAC Equipment Controls. You will provide phone, email and occasional on-site product and technical support for Trane’s technicians and account managers, ensuring they are able to efficiently and effectively provide world-class products and services to Trane’s various customers in the commercial market. As such, you will be responsible for the identification, resolution and documentation of advanced and sensitive technical product issues. In addition to assisting directly, you will also be responsible for developing and proactively sharing knowledge and documentation through various proactive distribution channels in order to minimize the need for future support requests. You will also participate in product development and testing, including recommending product additions and improvements in order to maximize Trane’s product quality and product/service sales .

Support callers with technical problem solving of building automation systems and HVAC controls.   Use software tools for call tracking and knowledge retrieval.   Develop technical expertise for assigned products and general knowledge of all Building Automation / Controls products.   Develop information for the product knowledge database, to be used by other support and field personnel.   Assist directly with field/customer projects, including programming and commissioning ,   Author Product Defects and work with internal stakeholders to prioritize fixes .     Lead Field Issue escalation review and assignment   meetings.     Create and publish software service alerts for field awareness.     Author and/or review product literature and assist with training classes .   Assist with product development   through use case analysis and ad hoc testing efforts.   Support software application users with technical assistance in the areas of user permissions, remote access, application questions, application usage, and defect resolution. Work with business users to understand their requirements and help them in better utilization of the software applications.

Bachelor's degree in engineering or closely related technical field preferred. 5 + years of directly applicable   HVAC/automation experience    5+ years working with or troubleshooting building automation protocols   is required (BACnet, Lon, Modbus)   Experience with YABE, Wireshark, and other supporting software applications and troubleshooting tools    Experience with IP Networking preferred   Experience with or willingness to learn HVAC and Building Automation   Systems   Experience in a technical support or customer service role preferred   Excellent verbal and written communication skills   Ability to speak multiple languages is a plus (French, Spanish, Portuguese   desired )   Ability to