Sr Assistant, Collections CTC GB

Job Purpose  The Shared Services Collections Associate ensures that the customer invoices are settled correctly and on time and manages the resolution of cash collection issues within the Shared Services Customer to Cash team.  The position will be tasked with driving and delivering service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the team’s service level and effectiveness expected throughout. The Sr. Assistant Collections will be responsible for a variety of activities, which include Collections and Aged debt activities, as well as a variety of activities connected to Third party Collections agency, internal departments’ communication and activities, as well as tasks related to the customer invoices and complaints.

Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc) Apply appropriate collection efforts for both current and past due receivables. Proactively contact customers to validate expected payment receipts in line with defined due dates. Validate completion and issuance of statements of account process in accordance with customer requirement. Issue Dunning notices in line with defined CCEP parameters. Perform order release process by releasing/voiding orders in accordance with CCEP policy and procedure Ensures the accuracy of collection records including maintenance of the relevant ledgers  Take appropriate action upon notification of customer insolvencies. Proactively liaise with commercial personnel to facilitate resolution of collection related issues in accordance with CCEP policy and procedures Provides feedback to ensure that processes meet business requirements in an automated and as user-friendly manner as possible. Identify and escalate issues notified as part of the collection effort and communicate as necessary. Assures that the appropriate internal control environment and SOX compliance are maintained along with compliance to all legal and regulatory requirements Proactively improves the quality of Collections through identification and resolution of issues and continuous improvement of Collections processes   Key Stakeholders Internal: SSC Service Lines, BU Finance Teams, local Finance Business Partner  External: n/a   Experience required  Minimum of 1 year Collections/Accounts Receivable experience in a multinational organization and/or Shared Services environment A general understanding of wider Customer to Cash area processes Ability to assess a problem and escalate it to the appropriate level ERP experience essential, preferably SAP   Language Capability & expert level Fluent in English    Education & Qualifications required  Bachelor’s Degree in finance or similar    Capability required & Expert level Analytical Thinking - Foundational Relationship Management - Foundational Collaborative Influencing - Foundational Finance Operations and Accounting - Foundational Process Excellence - Foundational System Literacy – Intermediate   Behavioural Capabilities  Excellent communication & interpersonal skills Strong focus on providing the highest level of customer service  Drives performance, efficiency and effectiveness Time management, planning and organization