IS Organizational Effectiveness Manager – R&D Commercialization and PPM

Career Category Information Systems Job Description The IS Organizational Effectiveness Manager is responsible for enabling effective delivery across multiple Digital Product Teams supporting R&D Commercialization and PPM through strong SAFe Agile execution, Release Train leadership, Scrum Master responsibilities, and Digital Product Operating Model (DPOM) adoption. This role serves as a hands-on delivery leader responsible for coordinating cross-product planning and execution, facilitating Agile ceremonies, managing dependencies and risks, improving delivery transparency, and enabling teams to consistently deliver measurable business value. The role will partner closely with Product Owners, Product Managers, Technical Leads, Business Analysts, engineering teams, business stakeholders, and Agile/DPOM enablement partners to establish scalable ways of working across multiple product teams. Key Roles and Responsibilities Release Train & Cross-Product Delivery Serve as Release Train Engineer and delivery lead across multiple Digital Product Teams, coordinating integrated planning and execution across the product landscape. Establish and facilitate the operating cadence required to coordinate multiple teams, products, dependencies, releases, and shared resources. Lead preparation and facilitation of PI Planning, ART synchronization, product-level planning, Inspect & Adapt events, and other cross-team SAFe ceremonies. Maintain visibility into cross-team dependencies, risks, impediments, milestones, capacity, and delivery commitments. Partner with Product Owners and Product Management to translate product roadmaps and business priorities into executable delivery plans. Drive resolution of delivery impediments and escalate systemic risks or decisions requiring leadership intervention. Coordinate with other Release Train Engineers, Scrum Masters, Product Owners, and delivery leaders where work spans ARTs, products, or organizational boundaries. Scrum Master & Team Delivery Responsibilities Provide hands-on Scrum Master leadership for product teams as required while maintaining cross-team Release Train responsibilities. Facilitate sprint planning, backlog refinement, stand-ups, sprint reviews, retrospectives, and other Agile ceremonies. Coach teams on effective backlog management, story readiness, estimation, capacity planning, prioritization, and definition of done. Help teams identify and remove impediments that affect delivery, quality, flow, or predictability. Promote team ownership, transparency, accountability, and continuous improvement. Adapt Agile practices pragmatically based on team maturity, product needs, and organizational context rather than focusing solely on process compliance. Product Operating Model Enablement Support maturation of Amgen's Digital Product Operating Model (DPOM) & SAFe Agile frameworks across participating product teams. Help translate DPOM & SAFe Agile principles into practical delivery processes, roles, ceremonies, governance, and decision-making mechanisms. Partner with Product Owners and Product Management to strengthen the connection between business outcomes, product roadmaps, prioritization, capacity, and technology delivery. Help teams evolve from project-oriented execution toward persistent, outcome-oriented digital product delivery. Clarify roles, decision rights, handoffs, and operating expectations across Product Owners, Business Analysts, Technical Leads, engineering teams, and delivery roles. Partner with enterprise Agile and DPOM enablement teams to align local practices with evolving enterprise standards and strategy. Delivery Governance, Metrics & Reporting Establish and maintain consistent Agile delivery practices and JIRA structures across participating product teams. Develop delivery reporting that provides Product Owners and leadership with clear visibility into roadmap execution, capacity, progress, dependencies, risks, and impediments. Use meaningful delivery and product metrics