Mutual Fund Trading Support Specialist

Summary Execute standard banking transactions for specific units or operating/processing departments in accordance with administrative and operational processes. Process a range of specialized and non-standard transactions that usually require some research or investigation.

This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week in one of the following locations: St. Petersburg, FL, Southfield, MI, or Memphis, TN.

Provide operational support by performing a range of routine activities using existing systems and protocols. Produce, update, and provide best practice support on a wide range of Microsoft documents, databases, and other departmental systems. Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports. Create a local document management system for an office or department. Build effective working relationships within the internal client organization and contribute to the management of the partnering relationship, delivering high-quality professional services within established routines or as part of an agreed project. Find the most effective ways to respond to routine functional inquiries. Involves following procedures and precedents. Use data management systems to access specific information as and when required. Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure. Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Knowledge of:   Complex investment concepts, practices, procedures and industry regulations related to Mutual Fund trading activities. Principles and practices of customer relations and communications. Accounting principles. Front-end system used in assigned functional area and its relationship with account history. Excel, Access, Word and other applications as needed.

Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed. Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies. Works with guidance (but not constant supervision) to plan, organize, prioritize and oversee activities to efficiently meet business objectives. Works with guidance (but not constant supervision) to develop appropriate plans or perform necessary actions based on recommendations and requirements. Works under guidance (but not constant supervision) to analyze data trends for use in reports to help guide decision making. Uses an understanding of numerical concepts to perform mathematical operations such as report analysis with guidance (but not constant supervision). Works with guidance (but not constant supervision) to select, deploy and get the best results from the most appropriate office system. Works with guidance (but not constant supervision) to develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.

Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Finance, High School (HS) (Required) Work Experience General Experience - 7 to 12 months Certifications