Specialist - Service Center Technical

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Specialist - Service Center Technical Reference # 43669 Waterdown, ON       About the Role     The Technical Specialist, Global Service Center Capability is responsible for implementing, and sustaining the technical, operational, and business system capabilities of a global network of Authorized Service Centers (WASCs) and self-maintainers supporting EO/IR products and systems. This role serves as the primary technical interface between internal stakeholders and external service providers, ensuring facilities, tooling, documentation, and business systems are available and compliant to support repair and maintenance activities worldwide.   The Technical Specialist works closely with Product Support, Engineering, Integrated Logistics Support (ILS), Technical Publications, Quality, IT, Supply Chain, and Program Management teams to establish and maintain consistent service center capabilities while driving operational excellence across the global repair network.       Primay Responsibilities    Global Service Center Development & Sustainment Assess new and existing vendor facilities for authorization as approved service centers Develop facility layouts and floor plans to support repair and maintenance operations. Provide recommendations regarding facility requirements, including space allocation, electrical infrastructure, ESD protection, and workflow optimization. Support implementation of best practices and standardization across the global service center network.   Special Tooling, Test Equipment & Calibration Support Install, configure, and calibrate Special Test Tooling and Equipment (STTE) at service center locations worldwide. Validate STTE requirements for new service centers, expanded capabilities, and new business opportunities. Maintain and support the service center STTE database. Provide technical guidance and troubleshooting support for STTE-related issues. Liaise with Integrated Logistics Support (ILS) regarding STTE additions, obsolescence, supersession, and lifecycle management. Deliver training on STTE operation, setup, configuration, and non-standard repair activities to internal technicians Develop business cases, cost-benefit analyses, return-on-investment (ROI) assessments, and implementation strategies to support operational improvement initiatives and capital investments.   Business Systems & Technical Support Administer, and maintain service center access to company business systems, and other support platforms. Provide first-line technical support for business system issues and coordinate resolution activities with IT and system administrators. Manage user account provisioning, permissions, and access control in accordance with company security requirements. Process requests for technical data, software, firmware, maintenance manuals, and documentation while ensuring proper authorization and compliance requirements are met. Serve as the primary point of contact for service center inquiries related to facilities, tooling, technical documentation, and support systems Work closely with the ILS and Technical Publications teams to flow down changes to STTE and documentation   Quality & Continuous Improvement Participate in Material Review Board (MRB), Engineering Failure