Senior People Operations Partner

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Senior People Operations & Transformation Partner

Adyen is looking for a Senior People Operations & Transformation Partner to join the Global HR Innovations Team to further drive the international growth of the company. Our aim as a team is to support the development, management and retaining of our talented Adyen workforce - we keep our people moving to keep payments moving.

At Adyen, our people are our greatest asset. Our unique company culture attracts the smartest people, who take initiative & ownership and can contribute to our fast growth. We believe that people reach their utmost potential if we give them freedom, opportunity, and ownership over their work.

With a curious and innovative-driven mindset, you will be responsible for ensuring our employee experience is seamless, consistent, and scalable throughout the employee lifecycle. Your expertise will be used to analyze operational pain points, lead process redesign initiatives, and leverage our core HR systems to eliminate manual work. This role requires a unique blend of deep operational experience, technical fluency in HR systems, and a proven ability to lead organizational change whilst being a highly strategic and hands-on individual contributor.

• Proactively review, analyze, and map complex people processes, identify bottlenecks and system utilization gaps to design and implement simple, automated, and scalable solutions.

• Standardize and document People Operations policies, procedures, and workflows company-wide to ensure compliance, consistency, and readiness for future growth.

• Utilize data to measure operational performance, propose and execute changes based on clear business cases and ROI for efficiency.

• Evaluate new HR technology and partner with People Analytics and Technology to drive innovation through data and systems enhancing operational clarity, automation and scalability.

• Establish process governance standards, ensuring accuracy, security, and integrity across all people processes and systems.

• Act as an escalation point for complex HR process inquiries, providing expert troubleshooting and root cause analysis to resolve systemic issues.

• Act as the process expert defining the requirements for system changes (HRIS, ATS) needed to support improved operational workflows.

• Execute necessary configuration changes within the core HRIS (e.g., setting up new workflows, updating custom fields, process validation) to support process improvements.

• Execute and support the implementation of operational frameworks that drive efficiency and maintain a strong employee experience.

• 8+ years of experience managing or scaling HR operations, with expertise in utilizing data and systems to enhance and scale processes.

• Experience with HRIS systems (e.g., Workday, Greenhouse), to optimize global people operations.

• Ability to manage complex, end-to-end projects with cross-functional dependencies.

• Ability to break down processes, identify solutions where possible, and translate business needs into technical system