nsurance_Credit Controller_Senior Associate

Sr. Associate - Insurance Broker Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Inviting applications for the role of Insurance_Credit Controller_Senior Associate   Responsibilities   Enter data accurately and efficiently, ensuring quality checks on cash receipts, support data cleansing and mass change processing projects.  Handle premium collections, check deposits, direct debits, commission payments, discounts, and overpayments.  Reconcile client and broker account differences, disburse cash, recover overdue debts, and manage brokers and partners based on contract nature or intermediaries.  Deliver exceptional service standards and key performance indicators (KPIs).  Liaise with internal and external parties to resolve queries within deadlines.  Distribute monthly statements of overdue accounts to clients and resolve questions promptly.  Input regulations into the computer system, manage unpaid items, oversee procedures, and clear outstanding financial movements.  Analyze aging reports and allocated portfolios.  Maintain and develop technical knowledge and expertise, contributing to best practices and procedural support.  Provide support, mentoring, and guidance as needed.  Participate in continuous improvement initiatives.

Graduate or possess a professional qualification in a finance-related discipline.  Minimum one year of experience in credit control.  Skilled in complex data analysis for strategic decision-making.  Positive attitude, results-driven, with energy and determination to succeed in a fast-paced environment where response pace and quality are critical.  Strong writing and editing abilities with attention to detail under pressure.  Patient and respectful in client interactions while maintaining professionalism in debt recovery.  Proficient in Excel and Outlook.

Bachelors - Actuarial Science, Bachelors - Economics, Bachelors - Finance, Bachelors - Risk Management and Insurance, Masters - Statistics Certifications Associate in Claims (AIC) - The Institutes (USA)The Institutes (USA), Certified Compliance Officer (CCO) - VskillsVskills, Certified Fraud Examiner (CFE) - ACFEACFE, Chartered Property Casualty Underwriter (CPCU) - Insurance Institute of America (IIA)Insurance Institute of America (IIA) Required Skills Fraud Management, Insurance, Property & Casualty Insurance, Quality Management Language English (Required) Language Proficiency - Advanced - C1 Additional Job Location - Job Type Fixed Term (Fixed Term) Job End Date 2027-10-01 Master Skill List - Insurance Broker Remote Type - Hybrid Work Shift - Standard (Portugal) Why join Genpact? •     Lead AI-powered transformation – Drive innovation and solve real-world