Manager, Identity Platform

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Pay at Intact is about much more than just salary. Flexible work arrangements and a hybrid work model Possibility to purchase up to 5 extra days off per year Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life) Salary range (but not limited to): 128,300 - 156,800 Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 15% As part of our commitment to Win As A Team , we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares. Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

We are seeking a Manager, Identity Platform to lead the development and operation of the platforms and processes that support identity lifecycle management across the organization. This role is responsible for managing a cross-functional development team, setting the strategic direction for the Identity Platform, improving platform performance and reliability, and driving the modernization of identity processes and technology. The successful candidate will work closely with Security, IT, Architecture, and business stakeholders to deliver secure, scalable, and efficient identity capabilities. What you'll do here: Manage and develop the Identity Platform development team. Set team priorities, allocate resources, and manage delivery across projects, operational support, and continuous improvement. Establish team objectives, conduct performance reviews, support career development, and build a positive team culture. Lead the development, maintenance, and improvement of identity lifecycle platforms. Ensure platforms support joiner, mover, and leaver processes, provisioning, deprovisioning, authentication, authorization, and identity data management. Define and maintain the Identity Platform roadmap in alignment with Security and IT strategies. Drive modernization of identity platforms, processes, integrations, automation, and ways of working. Identify opportunities to simplify processes, reduce manual effort, improve data quality, and increase self-service. Oversee platform performance, availability, reliability, scalability, security, and operational support. Manage incidents, risks, technical debt, vulnerabilities, dependencies, and improvement initiatives. Ensure solutions are secure, scalable, supportable, and operationally ready. Partner with Security, IT Operations, Architecture, Applications, HR, Risk, Compliance, and business teams. Establish and maintain clear delivery, operational, and service-management practices. Use data, customer feedback, incident trends, and performance metrics to drive