Customer Service & Scheduling Coordinator

If You're Great at Keeping Things Organized and Helping People, We've Got the Career for You Are you someone who enjoys solving problems, staying organized, and helping customers have a great experience? Whether your background is in customer service, retail, hospitality, healthcare, banking, dispatching, or office administration, Orkin can help you build a rewarding long-term career. As a Customer Service & Scheduling Coordinator at our Lombard Contact Center, you'll play a critical role in supporting customers and field technicians. You'll coordinate schedules, manage service appointments, solve customer concerns, and ensure our technicians have efficient routes that allow them to deliver exceptional service. This role is ideal for individuals who enjoy multitasking, communicating with people, and finding solutions in a fast-paced environment. Every day brings a new challenge, and your ability to stay organized and think critically will directly impact customer satisfaction and business success. Backed by more than 120 years of industry leadership, the Orkin Guarantee, and one of America's most trusted service brands, you'll have the support, training, and career opportunities needed to succeed. Why Orkin?   You’ll  have  more than  a job ;   you’ll  have a  career with growth potential and benefits  that go beyond the basics. This includes competitive compensation and a  401(k)   retirement  savings plan. Not to mention,  you’ll  also receive  opportunities to volunteer and give back ,  ensuring everyone has a safe place to live, work, and play. Work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.   With Orkin’s award-winning training program,  you’ll   receive all the tools you need to succeed . That means no industry experience is  required  to start building your career. Plus, if  there’s  one thing we know at Orkin,  it’s  that pests keep coming back, and that makes our industry  recession-resistant .   We are driven by a shared mission and  grounded  in values that define everything we do:    Safety    Professionalism    Empathy    Integrity    Innovation    With a reputation built over more than a century and a team-first culture,  you’ll  feel supported from day one with the freedom and tools to succeed.

What  You’ll  Be Doing   Coordinate and schedule customer appointments across multiple service routes. Answer incoming customer calls and assist with service requests. Work closely with field technicians to optimize schedules and improve efficiency. Resolve customer concerns and identify appropriate solutions. Maintain accurate customer records and service information. Monitor daily schedules and proactively adjust appointments as needed. Support operational goals by helping ensure technicians maximize service capacity. Participate in quality assurance and continuous improvement initiatives. What’s In It for You?   Competitive Earnings Starting at $18- $20 per hour (based on experience), plus commissions.    Performance Bonuses – Get rewarded for exceeding goals and delivering exceptional service.

That Go Beyond:   Medical, Dental, Vision & Life Insurance    401(k) with company match    Paid vacation, sick leave, and holidays    Employee Stock Purchase Plan    Career Growth Opportunities – We promote from within and invest in your future.    Industry-Leading Training No pest control experience required. We'll provide the training, tools, and support needed to build a successful career.

You’d  Be a Great Fit If You:   Enjoy helping people and creating positive customer experiences. Have experience in customer service, retail, hospitality, healthcare administration, dispatching, banking, scheduling, or office support. Can manage