Store Professional (Part Time)

The Store Pro serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role is responsible for providing automotive parts solutions, supporting both retail and wholesale customers, and contributing to store performance through product knowledge, responsiveness, and customer engagement. It offers a strong entry point or growth path within the organization     Position Performance Measures:    Customer satisfaction and service quality (CSAT, repeat business)   Accuracy and efficiency in parts identification and order fulfillment   Sales performance (retail and wholesale transactions)   Responsiveness to customer inquiries (in-store and phone)   Team collaboration and support to peers   Adherence to store processes, systems, and operational standards     Responsibilities   The following primary responsibilities are not all inclusive:   Provide   accurate   automotive parts solutions to retail and wholesale customers    Deliver a consistently positive and engaging customer experience   Utilize product knowledge to   assist   customers and support team members   Operate systems including POS, inventory/catalog tools, and communication devices   Maintain high energy and customer focus in a fast-paced retail environment   Support store operations including transactions, inquiries, and general workflow   Build relationships with customers to drive loyalty and repeat business   Utilize delivery management systems to coordinate and dispatch deliveries,   pull   and prepare orders for customers and drivers, and support efficient   logistics   and fulfillment operations.   Perform general housekeeping, cleaning, and organizational tasks to   maintain   a safe, professional, and welcoming store environment.   Assist   with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping   maintain   accurate   inventory records.   Contribute to various store operations and team support tasks as needed to   optimize   store performance, merchandising, and overall efficiency.   Support continuous improvement initiatives related to store processes and operational standards.

Required:   High School Diploma or GED   Valid Driver’s License   Strong communication   (verbal and written) and interpersonal skills   Customer-focused mindset with strong listening and problem-solving abilities   Willingness to learn automotive parts and technology systems     Preferred:   Experience in automotive, retail, or parts environment   Hands-on experience with vehicle repair or maintenance   Knowledge of inventory or cataloging systems   Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments   ASE Certification (not   required )     Leadership   Demonstrates personal accountability and ownership of customer outcomes   Leads by example in delivering exceptional customer service   Supports team members by sharing knowledge and   assisting   with problem-solving   Contributes to a positive, collaborative, and high-performance team environment   Shows initiative in learning and career development     Organizational Structure   Reports to: Store Manager / Assistant Store Manager   Works closely with: Counter Sales team, Inventory/Operations staff, and Wholesale customers   Part of: Retail Store Operations within NAPA     Physical Demands / Working Environment   Retail store environment with frequent customer interaction   Standing for extended periods and frequent movement within the store   Ability to lift and move automotive parts and materials (moderate weight)   Use of computers, phones, and POS systems regularly   Fast-paced environment requiring multitasking and responsiveness     Not the right fit?  Let us know you're interested in a future opportunity by joining our