Operations Director - Wire Investigations

About Wells Fargo India & Philippines Wells Fargo India & Philippines is a critical component of Wells Fargo’s strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo’s needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila. Department Overview Payments Operations is an Enterprise-wide function within the COO Operations and undertakes Payment’s activities across the enterprise supporting all lines business especially Commercial Banking (CB) and Corporate & Investment Banking (CIB) and Consumer and Small Business banking businesses across the entire client life cycle, processing more than $600B of wires daily. Correspondent and Consumer Wire Investigations team manages payment-related inquiries.  The team provides customer service for both International Group Operations and Domestic /Retail customers. These inquiries include requests on the funds status, amendment or cancellation of the payment orders, additional information to apply funds, return of funds etc. The department is supporting industry driven change programs like FED and SWIFT ISO along with About this role: Wells Fargo is seeking an Operations Director who will be leading the Wires Investigations team. This leadership role requires management of large operation teams, high-risk processes with regulatory requirements, and responsibility for providing services to multiple enterprise stakeholders. Role owner would be leading the change and transformation agenda for Investigations department, which is supporting Industry wide change programs like FEdD and SWIFT ISO along with the wires modernization program for the Bank. In this role, you will: Manage and develop multiple specialized teams of less experienced managers and professional individual contributors with focus on delivering highly complex tasks and risk services for cross functional stakeholders, internal partners associated with the function or affected by its outcome Work with senior management to develop and execute business plans Integrate efforts of cross department initiatives with core business objectives Identify opportunities and strategies for process improvement and risk control development within the Operations management functional area Provide expertise on managing the most highly complex technical and operational processes with cross-group impact Lead Operations management team by making strategic decisions to resolve highly complex issues to meet higher risk deliverables Interpret and develop range of policies and procedures relating to Operational management area Collaborate with and influence functional team on the operational processes and initiatives Provide training and guidance to less experienced staff Manage allocation of people and financial resources for Operations Develop and guide a culture of talent development to meet business objectives and strategy Required Qualifications: 10+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 4+ years of management or leadership experience Desired Qualifications: Candidate must have 10+ years of Wires Investigations experience Candidate must have 4+ years of strategic planning, operations, or implementation experience within a financial services institution in a senior leadership capacity Experience leading a major function or large geographic segment of a financial services organization Solid budget forecasting and risk management skills Excellent verbal, written, and interpersonal communication skills Ability to