FM Lead - GCC

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities Client Relationship Management & Stakeholder Engagement •    Build and maintain meaningful relationships with senior executives and key stakeholders within the client's organization, including COO and Country/Operational leadership throughout the GCC, with primary focus on UAE operations •    Proactively communicate JLL's vision and work with client Executive Leadership to understand changing business needs and support their ambitions in their future of work journey •    Act as the primary point of contact and lead for client relationship management across the GCC portfolio, particularly within the UAE •    Gain respect of senior leaders within the client organization through strong presentation, interaction, and written & verbal communication skills •    Ensure all key stakeholders within JLL and the client's organization are fully informed about operational updates, processes, and account-wide objectives •    Work with business stakeholders to ensure a "community feel" is present and visible across all buildings •    Work closely and collaboratively with client strategic partners also supporting the real estate strategy. Service Delivery Excellence •    Comply with all contract requirements and meet or exceed Key Performance Indicators (KPIs) and Service KPIs (SKPIs) as defined in the Master Services Agreement (MSA) •    Drive a service excellence culture within delivery and operational management teams, creating an environment that drives continuous improvement and innovation •    Ensure an exceptional and memorable service is provided to the client's employees and guests across all touchpoints •    Challenge the status quo and be prepared to change processes and procedures to improve building and facilities management •    Ensure processes and procedures (client or JLL-owned) are monitored and updated as per the MSA •    Work in conjunction with the Regional Account Director to develop strategic business plans for service delivery and be responsible for executing those plans •    Ensure integrity of data within various management systems, including Management Information (MI) and maintenance of system drawings, escalating issues as appropriate •    Ensure all contractual and ad-hoc reports are delivered on time and to the required standard •    Drive proactive management through improved speed to execute, hitting planned and reactive SLAs, and increasing customer satisfaction scores Operational Management •    Ensure contractors and their staff are properly onboarded/offboarded and inducted, with all permitting and working requirements adhered to in compliance with local regulations, particularly UAE labor and safety laws •    Ensure contractor staff meet the standards and expectations of both the client and JLL at all times •    Monitor Planned Preventive Maintenance (PPM) plans in conjunction with local laws, regulations, and standards. •    Ensure minor repairs and works are supervised appropriately and services delivered on time, safely, and within budget •    Participate in planned or unplanned power shutdowns and support engineering teams as required •    Participate in planned or unplanned building evacuations, ensure Business Continuity Plans (BCP) are current and enacted, and act as Fire Safety