Admissions Assistant

Admissions Assistant Full-time Work Format: Hybrid Harvard Job Function: General Administration Union: 55 - Hvd Union Cler & Tech Workers Salary Grade: 053 Department: Admissions and Financial Aid FLSA Status: Non-exempt Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Why join the Harvard Faculty of Arts and Sciences? The Faculty of Arts and Sciences (FAS) is the historic heart of Harvard University. It is the home of Harvard’s undergraduate program (Harvard College, founded in 1636) as well as all of Harvard’s Ph.D. programs (the Harvard Kenneth C. Griffin Graduate School of Arts and Sciences, founded in 1872), Harvard Athletics and the Division of Continuing Education. The 40 academic departments and 30+ centers of the FAS support a community unparalleled in its academic excellence across the broadest range of liberal arts and sciences disciplines. Together, the FAS seeks to foster an environment of ambition, curiosity and shared commitment to knowledge and truth that elicits excellence from all members of our community and prepares the next generation of leaders through a transformative educational experience. Job Description Job Summary: The Harvard College Admission Visitor Center welcomes prospective undergraduate students and their families from all around the world, provides information about the College and admissions process through multiple channels, and frequently serves as the face of the university to the general public. The Admissions Assistant plays a critical role in ensuring a positive and informative experience for prospective students, admitted students, parents, guidance counselors, and others interested in the College. Job-Specific Responsibilities: As a first point of contact, deliver accurate information about Harvard College and admissions process and policies in person, on the phone, or through email; may respond to inquiries through other channels (e.g., chat, social media) as needed Triage calls, answer questions, and provide information to high school counselors, organizations, and alumni about the admissions process Compose, edit, proofread, and prepare email correspondence and other materials Assist prospective and admitted student contact with academic departments and other offices Participate in on-campus Visitas weekend, welcoming and checking in admitted students Arrange overnight hosting for admitted students unable to attend Visitas Handle set-up (e.g., audio-visual, space) for daily information sessions; assist with logistics for on-campus recruitment and yield events Maintain inventory of admissions publications Arrange room reservations for space in Agassiz House Proactively contribute to the improvement of office operations Gather and maintain data on visitor inquiries and engagement Make suggestions and contribute content for Harvard College website and marketing materials, based on Visitor Center inquiries and information requests Ensure compliance with admissions requirements and/or policies May assist in training student employees and temporary workers Perform additional duties as needed Working Conditions: Work is typically performed in an office setting, but may be remote hybrid, as directed by FAS. This position is public-facing and will require the candidate to work at least three days per week at the Visitor Center in Cambridge, MA. Any remote work must be performed in a state in which Harvard is registered to do business (including, but not limited to, CT, MA, MD, ME, NH, NY, RI, and VT) Physical Requirements: Work will require sitting, near vision use for reading and computer use for extended periods of time, lifting (approximately 20 to 30 pounds), bending, and other physical exertion. Qualifications