Client Order & Fulfillment Specialist | Cork Based

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

As a Client Order & Fulfillment Specialist, you will play a critical role in delivering a seamless order fulfillment experience for our clients. Working as part of the Fulfillment team, you will ensure accurate and timely order processing, resolve complex client inquiries, and drive continuous improvement across fulfillment processes. Your ability to take ownership, solve problems, and deliver exceptional service will directly contribute to client satisfaction and operational excellence.

What the role offers

• Ownership of the end-to-end order fulfillment process within a global organization

• Opportunities to solve complex client and operational challenges with autonomy

• Exposure to cross-functional collaboration and Order-to-Cash processes

• The ability to identify, implement, and influence process improvements

• Ongoing learning through cross-training and skills development initiatives

• A client-focused environment where your contributions make a tangible impact

What you need to succeed

• Experience in Fulfillment, Order-to-Cash, Client Service, or a similar operational environment

• Strong client service skills with the ability to manage complex inquiries and escalations professionally

• Excellent organizational skills, attention to detail, and ability to deliver results under tight deadlines

• Strong written and verbal communication skills, combined with a proactive, self-starter mindset

• Proficiency with Microsoft Office; experience with SAP, Salesforce, and/or ServiceNow is an advantage

• Adaptability, a continuous improvement mindset, and the ability to work collaboratively while managing responsibilities independently

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