Business Operations Specialist

Business Operations Specialist Description - Job Summary The Business Operations Specialist supports HP Service Supply Chain Harvesting programs and operations in India and other APJ markets. The role is responsible for end-to-end operational coordination, service partner governance, performance analysis, and continuous improvement. Working closely with internal stakeholders and external service partners, the position helps optimize cost, quality, turnaround time, and operational performance while ensuring compliance with agreed KPIs and governance requirements.

Program and Operational Management Manage end-to-end program operations to deliver agreed savings targets and operational KPIs. Coordinate moderately complex Service Supply Chain activities, including demand planning, ROI analysis, pricing, purchase order requests, delivery scheduling, and operational readiness. Track operational performance, identify gaps, and coordinate corrective actions with the relevant owners. Support the validation and approval of partner spend in accordance with established controls and timelines. Partner and Vendor Governance Govern service partner and vendor performance against agreed cost, quality, turnaround time, and service-level targets. Conduct regular performance reviews with partners, vendors, internal stakeholders, and management teams. Manage operational escalations and drive timely resolution through structured problem-solving and clear follow-up actions. Maintain positive and professional working relationships with internal teams and external partners. Performance Reporting and Data Analysis Analyze performance data, operational trends, and cost impacts to support business decisions. Prepare monthly and ad hoc KPI reports, dashboards, management slides, and business updates. Provide clear insights, recommendations, and action tracking based on data analysis. Maintain accurate and well-governed program documentation and SharePoint content. Cross-functional Collaboration and Improvement Collaborate with internal stakeholders and cross-functional teams across India and APJ to achieve program objectives. Facilitate regular operational meetings, document decisions, and follow up on owners and due dates. Identify process improvement opportunities and develop practical recommendations for implementation. Support project and program initiatives that improve operational efficiency, governance, and customer outcomes.

Recommended Bachelor’s degree in supply chain, Business, Logistics, Operations, or a related discipline. Above 5 years of experience in supply chain, service supply chain, business operations, or a related field. Hands-on experience in partner or vendor operations management is essential. Experience in program or project management is preferred; PMP certification is an advantage. Knowledge & Skills Good understanding of supply chain and service supply chain processes. Strong analytical and problem-solving skills, with the ability to convert data into actionable insights. Strong written, verbal, and presentation skills, including the ability to communicate effectively with cross-functional and management stakeholders. Advanced proficiency in Microsoft Excel and PowerPoint; experience preparing dashboards and management reports is preferred. Ability to manage multiple priorities, work independently, and perform effectively in a complex and fast-paced environment. Positive work attitude, strong ownership, and the ability to promote teamwork and collaboration. Knowledge of ERP systems; experience with SAP S/4HANA is an advantage. Preferred Attributes Customer- and results-oriented mindset with strong attention to detail. Effective meeting facilitation, stakeholder management, and follow-through. Comfortable working across countries, functions, and cultures within the APJ region. Continuous-improvement mindset and willingness to learn new processes and systems. Success in This Role Success