Solution Engineer, SLED - Chicago, IL

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This role supports business sales by applying technical expertise to develop and present wireless communication solutions for government clients. It involves consulting with customers to understand their business challenges and designing solutions using wireless network technologies and devices. The role requires maintaining expert knowledge of wireless products, network coverage, and value-added solutions to effectively address customer needs. Success is measured by the ability to facilitate customer engagements, provide accurate technical information, and support solution implementation. The work impacts organizational sales effectiveness and customer satisfaction by ensuring tailored, technically sound wireless solutions are delivered. The ideal candidate consistently overachieves on KPIs and MBOs (Presidents Cabinet, Winners Circle, and Peak Award caliber), thrives in a high-accountability environment, and partners closely with Government Account Executives as a proactive, highly responsive technical resource across the territory. Job Responsibilities : Engage directly with customers to understand needs and present wireless communication solutions that address business challenges Conduct wireless network coverage analysis and review findings with customers to support solution design Assist customers with processing requests related to in-building wireless coverage to enhance connectivity Identify business opportunities and recommend appropriate wireless solutions to meet customer requirements Maintain expert knowledge of wireless devices, network technologies, and value-added solutions to support sales activities Also responsible for other duties/projects as assigned by business management as needed Leverage AI productivity tools (including generative AI platforms such as Claude) to accelerate solution development, tailor customer presentations, and streamline internal workflows in support of sales team objectives Cultivate trusted, long-term relationships with Government Sr. Manager and Account Executives as well as key government stakeholders; maintain high responsiveness and serve as the go-to technical partner across all active opportunities in the territory Education and Work Experience : Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required) Acceptable areas of study include Computer Science, Engineering, Information Technology or related field (Preferred) 2-4 years Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment. (Preferred) Knowledge, Skills and Abilities : Cellular Networks (Required) Communication (Required) Customer Needs Identification (Required) Product Knowledge (Required) Solution Architecture (Required) Solutions Design (Required) Technical Demonstrations (Required) Technical Presentations (Required) Technical Support (Required) Wireless Networks (Required) Relationship Management / Executive Stakeholder Engagement (Required) Generative AI Tool Proficiency — e.g., Claude, Copilot, or equivalent (Required) Consistent Sales Achievement — demonstrated history of Presidents Cabinet, Winners Circle, Peak Award, or equivalent recognition (Required) At least 18 years of age Legally authorized to work in the United States Travel : Travel Required (Yes/No): DOT