Strategic Account Management Processor

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. About This role We're seeking a new team member to join our growing team in delivering efficient and dependable cooling solutions to customers in the Midwest region. You will be responsible for managing our Field Service customers and management of our customer experience.     Step into a role at the forefront of a transformative operational change and growth in the HVAC industry. As part of this innovative team, you'll be responsible for leading changes, delivering solutions to our customers.

Set up all Warranty jobs and validate warranty status prior to setup  Review Open Warranty jobs daily  Complete all needed documents for Warranty claiming  Complete claiming process within 10 days of Warranty completion  Order any parts for warranty jobs  Own warranty call with the warranty admin team and Area Managers  Communicate with technicians regarding information needed for warranty  Setup startup jobs same days as readiness notification provided  Provide tech with all information needed for startup  Setups abound connection case with the startup case  Ensure abound connection case is set up, and IPs are updated for the tech to complete the process   Provide schedule to Service Coordinator during S&O meetings related to start up and connections    This is an on-site role for someone that lives close to any of our offices in Cleveland OH, Novi MI, Dayton/Cincinnati OH, Louisville KY or Pittsburgh PA Required Qualifications High School Diploma or GED 2+ years of working experience in customer service or service operations  Preferred Qualifications  Excellent negotiation, communication, and interpersonal skills.  Strong written and verbal communication skills  Ability to work independently and collaboratively in a fast-paced environment.  Knowledge of Service Bench Knowledge of Salesforce  Knowledge of S4 / SAP   EHS awareness  Excellent customer relations skills  A self-starter with a sense of time management   Pay Range The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed. Other Compensation This position may be entitled to short-term cash incentives, subject to plan requirements.

Employees are eligible for benefits, including: Health Care Benefits : Medical, Dental, Vision; Wellness incentives Retirement Benefits Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation Disability : Short-term and long-term disability Life Insurance and Accidental Death and Dismemberment Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account Tuition Assistance To learn more about our benefits offering, please click