Junior Service Associate

Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

We are looking for an enthusiastic and technically strong IT   Service   Associate   with 0–2 years of experience to provide advanced end-user, desktop, infrastructure, and application support. The role involves troubleshooting hardware, software, operating system, network, identity, access, and productivity tool issues while ensuring   timely   resolution of incidents and service requests. The ideal candidate should have strong foundational knowledge of IT infrastructure, excellent problem-solving ability, customer-focused communication skills, and mandatory relevant IT certifications.

Provide L1/L2 technical support for desktops, laptops, operating systems, peripherals, collaboration tools, and enterprise applications.   Troubleshoot and resolve escalated incidents related to Windows OS, Microsoft 365, Outlook, Teams, VPN, printers, endpoint devices, and network connectivity.   Support user account management activities including password resets, access requests, group membership updates, and basic Active Directory administration.   Diagnose hardware and software issues and coordinate repairs, replacements, or vendor support where   required .   Perform installation, configuration, patching, and troubleshooting of standard business applications and endpoint security tools.   Support onboarding and offboarding activities including device setup, software provisioning, access configuration, and asset tracking.   Handle incident, service request, and problem tickets through ITSM tools while   maintaining   accurate   documentation and resolution notes.   Escalate complex infrastructure, security, network, or application issues to senior technical teams with proper analysis and troubleshooting details.   Assist   in root cause analysis for recurring incidents and contribute to knowledge base articles, SOPs, and support documentation.   Ensure adherence to IT policies, information security standards, data privacy requirements, and service-level expectations.   Provide remote and desk-side support with a strong focus on user experience,   timely   communication, and professional service delivery.   Participate in IT operations activities such as system health checks, endpoint compliance reviews, inventory updates, and basic monitoring tasks.

Requirements   Bachelor’s degree or diploma in Computer Science, Information Technology, Electronics, Computer Applications, or   a related   technical discipline.   0–2 years of experience in IT support, desktop support, service desk, technical support, infrastructure support, or a similar role.   Strong foundational understanding of computer hardware, Windows operating systems, Microsoft 365, networking basics, and endpoint troubleshooting.   Basic knowledge of Active Directory, DNS, DHCP, TCP/IP, VPN, Wi-Fi, printer support, remote desktop tools, and ITSM ticketing platforms.   Ability to troubleshoot issues logically, document findings clearly, and follow standard operating procedures.   Good written and verbal communication skills with the ability to explain technical issues to non-technical users.   Willingness to work in shifts, rotational