Trust and Safety Manager

Start applying with LinkedIn

Start

Please wait...

Trust and Safety Manager

Austin

Texas

8/27/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

We are seeking a seasoned Senior Manager (12+ years experience) to lead our Trust & Safety and Fraud Risk operations. This is a high-visibility, client-facing role where you will be the strategic partner for our customers. You will oversee the delivery of high-precision moderation outcomes, lead multi-site operations, and drive continuous performance improvement. You will bridge the gap between technical AI-driven moderation workflows and tangible business outcomes, ensuring that our operations are not only efficient but also scalable and future-proof.   Key Responsibilities   Client Delivery & Operational Excellence

Performance Accountability: Serve as the primary point of contact for service delivery, monitoring site performance against key business metrics such as Productivity, Accuracy, Quality Scores, and Staff Utilization.

Strategic Problem Solving: Identify and eliminate operational barriers to quality. Implement proactive mitigation plans to address service trends and ensure consistent, high-standard delivery.

Business Transformation: Lead network-wide strategic planning and process change initiatives (e.g.,