Lead, Troubleshooting Strategy & Solutions

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Lead, Troubleshooting Strategy and Solutions Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution. Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Lead, Troubleshooting Strategy & Solutions is responsible for driving the effectiveness, quality, and continuous improvement of ADC Troubleshooting Guides (TSGs) and Perception Codes. This role partners with stakeholders across Quality, Customer Service, Regulatory, Product Development, Data Analytics, PMO, and BTS to identify business needs, evaluate performance trends, and implement solutions that improve troubleshooting effectiveness, data quality, regulatory compliance, and user experience. The individual serves as the voice of the business within the TSG organization, translating stakeholder needs into scalable, sustainable, and compliant troubleshooting solutions while leading initiatives that enhance TSG content, logic, coding strategies, and operational performance. This is an on-site position in Alameda, California. This is not a remote position. What You’ll Work On Lead the evaluation, maintenance, and continuous improvement of TSGs and Perception Codes. Analyze performance data, operational trends, and stakeholder feedback to identify improvement opportunities. Partner with cross-functional stakeholders to translate business requirements into effective troubleshooting solutions. Develop and implement enhancements to troubleshooting logic, workflows, content, and coding structures. Establish and monitor metrics to evaluate TSG and Perception Code effectiveness and drive data-based decision making. Represent the TSG organization in cross-functional forums, strategic initiatives, and New Product Introduction (NPI) activities. Support training, stakeholder engagement, change management, and implementation of TSG and Perception Coding enhancements. Ensure solutions align with applicable quality and regulatory requirements while promoting standardization and data integrity.

Bachelor's degree in Engineering, Life Sciences, Biomedical Engineering or a related field. 6+ years of experience in medical device quality, technical support, post-market activities, investigations, technical writing, business process support, or related functions. Experience leading cross-functional initiatives and influencing stakeholders without direct authority. Strong analytical, communication, problem-solving, and project leadership skills. Experience working in a regulated medical device environment. Knowledge of FDA, MDR, and medical device quality system requirements. Apply Now Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com Follow your career