Instructional Designer - Gurgaon, Noida, Hyderabad

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We are currently seeking a candidate to fill an exciting role within Optum Global Advantage Learning Transformation team. The Instructional Designer will build scalable learning experiences that develop teams across Optum Global Advantage. The ideal candidate will be creative and tech savvy with experience working across multiple instructional delivery modalities with advanced level digital design skills. The Instructional Designer will create and continuously improve learning experiences using an array of approaches that engage learners and drive high-impact learning. The role will provide learning support to internal customers through the design and development of both instructor-led and self-paced learning solutions for both new and existing employees. The role will produce high quality, skill-based learning content across a variety of different modalities - including facilitator guides, interactive self-paced modules, scenario-based role play activities and assessments, to name a few. The role will work across the full spectrum of learning support - new content development, management of existing content, as well as scheduled and ad-hoc communications - with the goal of increasing the performance of our internal customers. Additionally, the role will consult and collaborate with subject matter experts (SMEs) as well as peers across the organization.

Seamlessly align to the strategic objectives of stakeholders and internal customers Engage/collaborate with appropriate stakeholders and SMEs needed to identify business needs, performance goals and gaps and conduct content analysis Propose or suggest design solutions based on the identified business needs Apply principles of adult learning and training best practices to create effective and innovative training design solutions Develop appropriate learning activities based on training designs and learning objectives Write scripts/talking points for learning activities (e.g., trainer, audio, video, case studies) Write supporting materials for learning activities (e.g., agendas, schedules, quick reference guides, handouts, job aids, trainer/learner guides, audio/visual aids) Leverage/modify existing training solutions to meet current needs (e.g., updates, revisions, re-purposing for new audiences) Utilize various platforms/tools (ex: Articulate 360) to develop skills-based learning content Design and develop effective instructor-led and self-paced learning content Collaborate with peers across Optum to evaluate and improve learning content Partner with peers to develop full scale learning solutions for both new and existing employees Effectively take direction and apply feedback from senior team members while juggling multiple priorities Accurately track task progress within project workplans in a timely manner Communicate effectively with customers, peers and Optum leadership Engage/collaborate with appropriate stakeholders and SMEs to determine appropriate training content (e.g., products, processes, tools, skills needed) Conduct Train-the-Trainer sessions to prepare trainers for delivery of training solutions and ensure/validate trainer readiness Obtain stakeholder and SME approval/sign-off of training pilot outcomes and next steps Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not