HRSC Advisor

General Summary of Position The HR Solution Center (HRSC) Advisor plays a pivotal role in delivering a seamless and efficient HR service experience ensuring associates and leaders receive timely accurate and high-quality support. Operating in a fast-paced team-oriented environment the HRSC Advisor manages moderate to complex HR inquiries providing guidance on policy interpretation HR workflows and process navigation while maintaining consistency in service delivery. This role serves as a strategic liaison between associates leaders and HR Centers of Expertise (COEs) driving efficiency and continuous improvement in HR solutions and processes.As the primary point of contact for associates and leaders the HRSC Advisor provides expert HR consultation when self-service options are insufficient. This role operates with independence and sound judgment effectively navigating ambiguity and complex situations through strategic innovative problem-solving. A strong foundation in HR generalist knowledge is essential as the HRSC Advisor delivers expert guidance and interpretation of HR policies procedures and systems ensuring accurate and timely resolution of inquiries. The role requires discretion in case resolution including identifying root causes and proactively implementing measures to prevent recurring issues. Additionally HRSC Advisors conduct compliance reporting and audits to identify potential risks and ensure adherence to regulatory and organizational standards. They develop and implement action plans to address audit findings troubleshoot solutions to validate and verify outcomes and collaborate with associates and leaders to maintain data integrity while driving continuous improvement.   Primary Duties and Responsibilities   Provides solution-focused support thought partnership interpretation explanation and clarification of policies procedures procedures and workflows in a accurate timely and professional manner. Manage difficult conversations with associates de-escalating concerns and ensuring a respectful and supportive resolution process. Maintain confidentiality and professionalism at all times. Identify monitor and proactively address system and process-related challenges to ensure effective execution of HR processes and improve cross-functional service efficiency partnering with COEs as needed. Owns and manages data integrity including adherence to policies and procedures. Conduct compliance reporting identify issues and develop action plans to address findings. Lead and/or participate on projects aimed at enhancing support optimizing HR system functionality and streamlining processes to improve associate and leader experience. Engage associates and leaders via omnichannel platforms to deliver seamless support. Empower employees through guidance on self-service tools system navigation and troubleshooting support by maintaining in-depth knowledge of HRIS platforms case management tools and associate self-service systems. Stay informed on HR compliance matters including HIPAA FMLA FLSA and other employment laws. Ensure services provided are aligned with federal state and organizational requirements. Proactively inform and engage associates and leaders about changes new programs and system enhancements to ensure awareness and adoption collaborating with change management Minimal Qualifications Education Bachelor's degree in Human Resources or similar field. required Experience 3-4 years Experience in human resources required or 3-4 years Combination of experience in human resources and fast-paced customer service/contact center industry required One year of relevant professional-level work experience may be substituted for one year of required education. Licenses and Certifications SHRM-CP preferred or Professional in Human Resources (PHR)-HRCI preferred Knowledge Skills and Abilities Strong HR generalist knowledge including the ability to confidently address general inquiries regarding pay benefits