Customer Services Coordinator

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Title: Customer Services Coordinator Salary: £31,414 Location: Portlethen, Aberdeen Benefits:  33 days annual leave incl. bank holidays. Yearly bonus Contributory pension scheme - Caterpillar will double the employee's contribution up to 10%. Contributory share scheme - Caterpillar will match 50% of the employee's contribution. Optional flexible benefits including access to health and dental care plans to Private Health Care Cover, holiday purchase, shop discounts, etc. About Caterpillar SPM Oil & Gas When you’re in the oilfield, you need a name you can trust. Backed by the power of Caterpillar, SPM™ Oil & Gas is your global provider of surface frac solutions, here to provide durable products and unbeatable support to keep your oilfield moving. Wherever you drill, we’ve got the pressure-control technologies to keep you—and your operations—safe and on schedule. We know your frac fleets are pushing harder than ever before. That’s why our well services give you longer pumping hours in increasingly brutal conditions. SPM™ Oil and Gas products take you from rig to refinery—and beyond Regardless of your specific application, SPM™ Oil and Gas has the products, services and technologies to keep your operation productive. As a global provider of oilfield services and solutions, we’re tested and trusted in drilling operations, well service, production and downstream. When you choose SPM Oil and Gas products, you’re backed by rigorous engineering, world-class service support, and convenient locations near every major basin.

The Customer Services Coordinator is responsible for coordinating sales, service, rental, and refurbishment opportunities, ensuring the effective planning, availability, and mobilisation of equipment across the UK and Europe. The role involves managing customer enquiries, preparing quotations, processing orders, coordinating operational requirements, and supporting the successful delivery of projects, rentals, and service activities. The successful candidate will play a key role in driving the growth of Product and Service Sales through a customer-focused approach and key account management strategy. They will develop and maintain strong customer relationships, identify opportunities to maximise revenue and business growth, and work proactively to secure repeat business. A commitment to delivering exceptional customer service is essential, ensuring high levels of client engagement, satisfaction, and retention. Flexibility is essential, as the role requires support across all areas of the SPM business in line with operational and commercial requirements. Working as part of a cross-functional team, the Customer Services Coordinator will contribute to the development and implementation of continuous improvement initiatives, helping to streamline workflows, enhance operational efficiency, and support the achievement of business objectives. The role also requires the effective use of ERP systems to maintain accurate records, monitor opportunities, and support business reporting. In addition, the Customer Services Co-ordinator will ensure full compliance with company policies, procedures, quality standards, and regulatory requirements. All activities must be carried out in a safe, efficient, and professional manner, with a strong focus on customer satisfaction, operational excellence, and continuous improvement.

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