Campaign Support Specialist

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. The Inside Sales Campaign Support Specialist (CSS) role is responsible for supporting prospecting activities, customer account relationships, and the ongoing business needs of a defined region.  The CSS serves as a flexible resource to provide coverage, assistance, and continuity for Campaign Specialists and the broader Provider Sales Organization. The CSS will educate current and prospective clients and drive adoption of Biologics’ value-added services that enhance customer efficiencies, improve the provider and patient experience, and increase referrals to Biologics. The CSS will also provide day-to-day sales and account support by assisting with customer outreach, follow-up activities, service inquiries, opportunity management, and other activities that enable the Provider Sales Team to maintain strong customer relationships and achieve business objectives. As a key contact for Healthcare Providers (HCPs), the CSS helps reduce the workload of pharmacy operations and field and inside sales teams by responding to customer inquiries, coordinating follow-up, resolving routine issues, and promoting repeat referrals. When an existing Campaign Specialist is unavailable or requires additional support, the CSS may assume designated customer engagement, prospecting, follow-up, and account-servicing responsibilities to ensure a seamless customer experience and continuity of service. The CSS will develop and support the relationship between Biologics and individual customers at multiple levels, including prescribers, nurses, office managers, and pharmacy staff. The CSS will assist customers in maximizing the various Biologics products and services they currently use while identifying opportunities where additional solutions may enhance patient care, improve practice efficiency, or strengthen the customer relationship. As a support resource for the Provider Sales Organization, the CSS will collaborate with Campaign Specialists, field-based Regional Account Executives, sales leadership, sales support, and operational teams to ensure appropriate coverage of customer accounts and sales activities. This may include temporarily supporting another representative's territory, assisting with customer outreach and follow-up, completing campaign activities, managing open customer inquiries, preparing account information, and helping maintain momentum on active opportunities. The CSS will develop and maintain productive working relationships with pertinent internal departments and teams, ensuring internal stakeholders are aligned and working together to meet agreed-upon customer goals and strategies. The CSS will appropriately escalate complex customer, operational, or service issues while maintaining ownership of communication and follow-up until the issue has been addressed or transitioned to the appropriate team. The CSS is responsible for maintaining regular communication with key customers and developing close business relationships that sustain valued partnerships. The CSS will monitor market conditions, remain alert to opportunities, and provide ongoing account servicing in a manner that maximizes customer satisfaction and favorably positions Biologics as a market leader for oncology and rare specialty pharmacy needs. The CSS will work collaboratively with Regional Account Executives, Campaign Specialists, sales support, and