Workplace Experience Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Job profile     Qualification : Bachelor’s Degree / Master Degree (Preferred MBA)  Industry Type             : FM Services, Hotel, Projects, Construction  Overall Experience : 6 – 8 years     Industry Experience : 5 – 6 years  Technical Skills : Building Services  Generic Skills            : Leadership, Communication, Vendor/people management  Behaviors : Team work, Learning attitude & Positive thinking    Job Aim   Facility Manager will be responsible for managing all aspects of the facility management service delivery system in Accenture; primarily Asset Management and Operations. In this capacity, the Facility Manager is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term regional projects, operations and maintenance, interface with senior managers in client facility team and business units, coordination with other key managers within Accenture alliance partner organizations and customer satisfaction.    Competencies   Communication skills   Planning and organizational skills   Negotiation skills   Problem analysis   Decision-making   Judgment   Client service orientation   Adaptability   Team work  Presentation skills  Computer Knowledge  Technical knowledge of building services  Innovative approach at work    Responsibilities     Facility Operations   To ensure Facility Maintenance and Upkeep on an ongoing activity   To act as a single point of contact for the designated facility for all FM escalations.  Ensure Upkeep Schedule and Execution as per the schedules  Direction of daily/Weekly work at site to the staff   Ensure Cafeteria Management related to hygiene and food safety   Follow Building Inspection Plan as per the process  Govern Daily Walk around and Snag Closures   Manage Engineering Operations as per the defined SOW’s and SOPs and to ensure 100% uptime of all equipment’s present in the facility  Ensure Environment, Health and Safety practices   Managing Client/VVIP Visits and Walkthroughs   Managing Govt. Official Visitors   Delivering and adhering to the agreed KPI and SLAs   Ensure Incidents are managed and communicated as per the escalation matrix  To Ensure Builders Co-ordination on their deliverables   To ensure Preventive and Breakdown Maintenance (52 Weeks Planner) are adhered   Attending to Adhoc Requirements and to assist operations manager and Accenture leads in all F&S related internal audits and business specific external audits   Manage IC Requests within the TAT   Ensure Asset Management - Bonded and Non-bonded   Ensure Stores Management   Co-ordination with CP Team on Seat Planning   Project Movement (Deals) - Co-ordination   Supervision of Functional Areas - Reception, Helpdesk, Mailroom, Key room, BMS, Time Office, Cloak Room, Wellness, Gym, Recreation, IRC, Projector Management etc.   Transport Operations - Co-ordination /Events - Co-ordination /Logistics - Co-ordination   Govern Scrap and Waste Management   Conduct R&R Programs   Follow Business Continuity Management process   Ensure BGC for Direct and TPV Staff   Perform Daily/Weekly/Monthly checks   Ensure Drop Ins and Additional Power Loads are handled as per process   Use of Technology Tools and Operations   Co-ordinate - Expansions, Go Lives