Technical Support Representative

Title: Technical Support Representative About Us: At AMETEK, we don’t just manufacture market-leading electronic instruments and electromechanical devices — we are using innovation to make the world a better place; technology to improve lives; and talent to solve challenges that matter. Job Summary:   The Technical Support Representative is responsible for providing accurate, solutions-focused technical support to customers, sales representatives, service partners, and end users across AMETEK Power Quality Solutions products, software, and service offerings. This role supports a best-in-class customer experience by assessing customer needs, troubleshooting technical issues, documenting support cases, coordinating service activity, and identifying opportunities for future service, parts, preventative maintenance, and on-site support. Key Responsibilities: •    Assess customer technical needs, provide clear troubleshooting guidance, document support cases accurately, communicate resolution steps, and follow through to ensure issues are resolved efficiently and professionally. •    Maintain working knowledge of AMETEK Power Quality Solutions products, software, and service offerings to provide accurate technical support, troubleshoot customer issues, and recommend appropriate next steps. •    Schedule and coordinate field service activities between customers and service vendors. •    Use customer interactions to uncover opportunities for additional support, preventative maintenance, and on-site services. •    Perform order entry for various service, parts, and battery replacement orders. •    Support service projects as directed. •    Other duties as assigned. Technical Support Rep position will also be required to be on a monthly rotation for our Technical Support after-hour support program. We do offer additional pay for this participation. Minimum Qualifications: •    Two-year technical degree in electronics, electrical technology, or a related field preferred; candidates currently pursuing a related degree may also be considered. Desired Qualifications: •    Strong customer service and interpersonal skills with a focus on delivering professional, solutions-oriented customer experience. •    Strong problem-solving skills with the ability to apply sound judgment, technical knowledge, and adaptability when troubleshooting customer issues in real time. •    Basic working knowledge of multimeters, hand tools, and electrical troubleshooting practices. •    Proficient computer skills, including working knowledge of Microsoft Suite. •    Strong organizational skills with the ability to manage multiple tasks and follow through on support activities. •    Demonstrated ability and willingness to use AI tools to improve productivity, decision-marking, work quality, and to reduce costs.  The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs. What’s in It for You: •    Competitive compensation, holiday pay, and paid time off  •    Great benefits package that includes health, vision, and dental insurance •    401(k), plus matching •    Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave •    Employee referral program •    Tuition reimbursement program  •    Employee assistance program •    Exciting, fast-paced environment where you could make a true impact •    Opportunities for career advancement within our business unit and across all other AMETEK business entities Additional Details: Location Information: This position is located in Waukegan, Illinois, approximately midway between Chicago and Milwaukee. Located on the shores of Lake Michigan, Waukegan offers year-round special events and an emphasis on the arts. The historic Genesee Theatre hosts touring