Microsoft Co-Innovation Client Experience Strategist - Associate Director - EY GDS

Role Title: GDS Microsoft Frontier Innovation Client Experience Strategist

Alliance: Microsoft

Competency: Frontier Innovation

Function: GDS ES Growth & Innovation

Skill Level: High

Rank: Associate Director

Sub Function: GDS Alliances Program Ops CoE

Reports to: GDS Microsoft Operations Lead

We are seeking a Client Experience Strategist to support the Microsoft Alliance Frontier Innovation team, working directly with EY’s Microsoft Client Experience Director, in bringing EY's transformation experience (“Client Zero”) and client success to life for senior audiences. With Microsoft at the center of EY's All In strategy, this role helps translate real-world impact into compelling, industry-relevant narratives and high-value executive experiences. Working closely with account teams, EY transformation leaders, sector leaders, solution owners, alliance stakeholders and Microsoft, the individual will help develop and maintain executive narratives and proof assets, coordinate the executive briefing program, and support the systems and governance that keep EY's transformation story current, accessible and aligned to evolving alliance priorities.

Your key responsibilities

Build and maintain the narratives and materials that tell EY’s own transformation story (“Client Zero”), translating internal achievements into clear, executive-ready proof. Curate approved client success stories into executive-ready briefing materials and reference packs for use in EY-Microsoft executive briefings. Own the systems, governance, and refresh cadence that keep EY’s Client Zero materials a structured, continuously refreshed and reliable library, evolving them as priorities and content grow. Support the delivery and continuous improvement of a repeatable model for joint EY-Microsoft executive briefings, including intake, planning, content preparation, stakeholder coordination, logistics and follow-through. Support EY executive briefings by capturing key insights, documenting actions and recommendations, and coordinating follow-up activities with relevant stakeholders. Keep the library and briefing content current, well-organized and aligned to evolving priorities, applying consistent standards and quality checks. Contribute to process automation, AI-enabled content and insight generation using approved EY tools such as Microsoft Copilot, Power Platform, Power BI and Microsoft 365 applications. Manage multiple priorities, identify execution risks early, escalate issues appropriately and support delivery aligned with KPIs and regional priorities.

Skills and attributes for success

Strong storytelling and executive-communication instincts – with the ability to shape Client Zero and client proof into concise, credible, industry-relevant narratives. Proven ability to build trusted stakeholder relationships across account teams, alliance teams, regional teams and enabling functions. Strong client-service mindset, with the ability to understand stakeholder needs, follow through on commitments and contribute to a consistently high-quality standard. Ability to synthesize complex technical and business content, connect insights to executive priorities and communicate findings in a clear, practical and action-oriented manner. Strong coordination, project management and follow-up discipline, with the ability to manage multiple workstreams and maintain momentum across priorities. Excellent written and verbal communication skills, including the ability to prepare concise updates, discussion materials and leadership-ready reporting for diverse stakeholder groups. Ability to influence and support teams without direct authority, helping drive adoption of consistent ways of working across the briefing and proof program in a matrixed environment. Comfort operating with ambiguity in a fast-moving, innovation-led environment, and running repeatable systems rather than one-offs. Hands-on capability with