Manager Operations Learning & Improvement

Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.   Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.   Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.   Summary

The Manager Operational Learning and Improvement leads enterprise-wide development, implementation, and continuous improvement of Operational Excellence programs, including Lean Continuous Improvement, the Corrective Action Program (CAP), and Human and Organizational Performance (HOP). This position partners with business leaders to integrate these programs into daily operations, strengthen organizational learning, improve safety, reliability, operational performance, and establish a culture of continuous improvement, accountability, and human performance excellence. The Manager also provides program governance, analyzes performance and operational trends, leads improvement initiatives, and develops a high-performing team responsible for delivering sustainable organizational improvements. Minimum Requirements

BA/BS degree in Engineering, Science or Business and eight (8) years of applicable process/continuous improvement OR Associates degree with ten (10) years directly related applicable process/continuous improvement Or an equivalent combination of education and experience. Three (3) years previous leadership experience required

Training experience and strong familiarity with Human and Organizational Performance principles and philosophy; Lean Six Sigma; Corrective Action Program governance; and event analysis and investigation tools, including Learning Teams and Cause Analysis.

Major Accountabilities

1) Manage the development, implementation, integration, and continuous improvement of enterprise-wide Lean, CAP, HOP, and Operational Excellence programs supporting safety, reliability, operational performance, and organizational effectiveness.   2) Partner with business unit leadership to integrate Lean, CAP, and HOP principles, tools, and practices into day-to-day operations and provide strategic guidance on continuous improvement, corrective action management, organizational effectiveness, and human performance.   3) Establish and maintain policies, standards, procedures, governance processes, business plans, performance measures, and annual objectives necessary to support effective and sustainable Operational Excellence programs.   4) Lead the planning, prioritization, and execution of continuous improvement initiatives using Lean methodologies such as value stream mapping, kaizen events, A3 problem solving, standard work, visual management, and waste elimination.   5) Provide governance and oversight of the Corrective Action Program to ensure issues are identified, evaluated, prioritized, investigated, corrected, monitored for effectiveness, and resolved in a manner that prevents recurrence.   6) Lead the implementation of root cause analysis, event investigation, learning teams, event reviews, and Human and Organizational Performance practices to reduce human error, strengthen organizational learning, and improve operational resilience.   7) Analyze operational data, event trends, assessment