Production Support Analyst- 1 to 3 years- Rotational Shift

Are you curious, self-motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team  – The FOS Production Support Team is responsible for ensuring the stability, availability, and performance of the FOS applications (ADF/Panorama/DP2/DP1/Mocha MF/Bank files processing & etc.) in the production environment. The team provides 24/7 operational support, monitors critical business processes, investigates and resolves incidents, manages service requests, and collaborates with development and infrastructure teams to minimize system downtime. Through proactive monitoring, root cause analysis, and continuous improvement initiatives, the team helps maintain a reliable and seamless experience for business users and customers. - - - - - - - - - - - What you will be doing – Monitor and support FOS production applications to ensure high availability, stability, and performance. Investigate, troubleshoot, and resolve production incidents within agreed service levels. Perform root cause analysis and implement preventive measures to minimize recurring issues. Collaborate with development, infrastructure, database, and business teams to resolve complex production problems. Support application deployments, releases, and change activities in production environments. Monitor application health, batch jobs, interfaces, and critical business processes. Communicate incident status, impacts, and resolution updates to stakeholders and management. Create and maintain operational documentation, runbooks, and knowledge articles. Identify opportunities for automation and process improvements to enhance operational efficiency. Participate in on-call support and major incident management activities as required. - - - - - - - - - - - What you bring: Strong analytical and problem-solving skills with the ability to troubleshoot complex production issues. Experience in application production support, incident management, and service restoration. Knowledge of monitoring tools, log analysis, and root cause investigation techniques. Ability to prioritize critical incidents and work effectively under pressure. Excellent communication and stakeholder management skills. Experience collaborating with development, infrastructure, database, and business teams. Understanding of ITIL processes, including Incident, Problem, and Change Management. Commitment to operational excellence, continuous improvement, and customer satisfaction. Willingness to participate in on-call support and manage high-priority production incidents. A proactive mindset focused on identifying risks and preventing recurring issues. - - - - - - - - - - - Good to have Skills: At least one year of experience in production application role.

(1-5 year) Experience supporting mission-critical applications in a production environment. Hands-on experience with SQL and database troubleshooting. Exposure to application monitoring and alerting tools such as Splunk or Dynatrace Basic understanding of Linux/Unix and scripting (Shell, PowerShell, Python) Experience with batch processing, file transfers, and job scheduling tools. Experience working with ticketing tools such as ServiceNow, Jira, or Remedy. Strong analytical, troubleshooting, and root cause analysis skills. Ability to work effectively in a fast-paced, 24x7 support environment.   Ø  Excellent communication Skills – written and verbal  Ø  Good knowledge of MS SQL, Windows Servers, Linux, Snow, JIRA(or relevant ticketing tool) Ø  Mainframe knowledge (optional) Candidate should be ready to work in 24*7, rotational shifts. - - - - - - - - - - - Qualifications A Bachelor’s degree in computer engineering, computer science or other related discipline or