Program Manager

Program Manager Full-time Work Format: Hybrid Harvard Job Function: General Administration Union: 00 - Non Union, Exempt or Temporary Salary Grade: 057 Department: Arts and Humanities - Administrative Services FLSA Status: Exempt Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Why join the Harvard Faculty of Arts and Sciences? The Faculty of Arts and Sciences (FAS) is the historic heart of Harvard University. It is the home of Harvard’s undergraduate program (Harvard College, founded in 1636) as well as all of Harvard’s Ph.D. programs (the Harvard Kenneth C. Griffin Graduate School of Arts and Sciences, founded in 1872), Harvard Athletics and the Division of Continuing Education. The 40 academic departments and 30+ centers of the FAS support a community unparalleled in its academic excellence across the broadest range of liberal arts and sciences disciplines. Together, the FAS seeks to foster an environment of ambition, curiosity and shared commitment to knowledge and truth that elicits excellence from all members of our community and prepares the next generation of leaders through a transformative educational experience. Job Description Job Summary: Faculty Support Services provides comprehensive administrative support to departments and centers within the Faculty of Arts and Sciences Division. Reporting directly to the Director of Faculty Support Services, the Program Manager oversees and manages two Program Coordinators. As a member of a collaborative administrative team, the Program Manager and their direct reports will assume an expanding role in providing centralized event support and financial administrative services to units across the Division. The Program Manager will also provide interim coverage, as needed, during short- and long-term absences or vacancies among department administrators. Faculty Support Services provides support to departments and centers in the Faculty of Arts & Science Division. This position is responsible for oversight and management of two Program Coordinators who will increasingly take on centralized event support and financial administrative processing for the units in the Divisions, provide interim floater coverage as needed during short and long-term absences or vacancies of department administrators. This position also performs day-to-day departmental administration transactions, including processing Concur transactions for non-ladder faculty within the Divisions and Buy2Pay payments using Harvard’s financial policies. Job-Specific Responsibilities: Key Responsibilities: Planning & Strategy: Consult clients, define event scope/themes, and build comprehensive timelines and run-of-shows. Budget Management: Create and track budgets, process invoices, and manage expenses. Vendor & Venue Sourcing: Research, visit, and book venues; hire and coordinate caterers, AV techs, entertainers, and staff. Logistics & Marketing: Handle registration, permits, travel/accommodation, signage, and promotional/social campaigns. On-Site Execution: Oversee setup, run live operations, manage guest flow/speakers, and troubleshoot last-minute issues. Post-Event Review: Evaluate success metrics, gather feedback, and reconcile final bills. Financial transactions: Reconcile accounts and balances funds at year-end. Develops and submits budgets for events to comply with FAS policy. Processes high volume of Buy2Pay transactions and Concur expenses. In conjunction with the Director for Faculty Support Services, develops and implements procedures for work assignments and workflows to better support the needs of faculty and staff across the division. Manages daily performance of Faculty Support Services staff in their onsite and offsite responsibilities