Business Development Representative

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Join our Talent Community for Future Opportunities   At Genesys, we believe great customer experiences start with empathy, innovation, and meaningful human connections. We’re looking to connect with talented Business Development professionals who may be interested in future BDR opportunities supporting the NOLA region. While we do not have a specific opening available at this time, joining our Talent Community will allow our recruitment team to consider your profile as soon as a suitable opportunity becomes available.   What you could be doing: As a Business Development Representative at Genesys, you will help create new business opportunities by engaging potential customers through thoughtful, personalized, and multi-channel conversations. You will work closely with Account Executives, Marketing, and other cross-functional teams to identify customer needs, build a high-quality pipeline, and demonstrate how Genesys Cloud and AI-powered customer experience solutions can support digital transformation.   Your responsibilities may include: Developing new business opportunities across NOLA through outbound prospecting and inbound lead management Creating targeted account strategies aligned with territory and regional priorities Qualifying marketing-generated leads and turning them into meaningful sales opportunities Researching organizations and connecting with key decision-makers across enterprise and upper mid-market accounts Partnering with Account Executives on account planning, opportunity identification, and engagement strategies Collaborating with Marketing on campaigns, events, Account-Based Marketing initiatives, and follow-up activities Working with Sales, Customer Success, Alliances, and Channel teams to identify growth and expansion opportunities Communicating the value of Genesys Cloud and AI-powered customer experience solutions Building a consistent, high-quality sales pipeline Keeping customer and activity information accurate and up to date in Salesforce Sharing insights about market trends, customer priorities, and the competitive landscape in NOLA Working toward performance goals related to meetings, pipeline generation, and opportunity conversion What will help you succeed We’d love to hear from you if you have: Experience working in SaaS, cloud, customer experience, or another technology environment A strong track record in outbound prospecting and pipeline generation Experience engaging enterprise or upper mid-market customers Experience managing both inbound and outbound leads Professional fluency in English A strong understanding of the NOLA business landscape and consultative sales environments Strong written and verbal communication skills Excellent organizational skills and follow-through Experience using Salesforce, LinkedIn Sales Navigator, or sales engagement platforms A collaborative mindset and the ability to work effectively with different teams Nice to have The following experience would be valuable, but is not required: Experience with Customer Experience, Contact Center, or AI-powered solutions Experience with Account-Based Marketing strategies or platforms such as 6sense Experience with multi-channel prospecting tools such as Salesloft or similar platforms About our Talent Community This Talent Community is part of our BDR Talent Pool, which means we are building relationships with talented professionals for future BDR openings rather