Staff Program Manager, Travel Digital Technology & Data Connectivity Platform

Staff Program Manager, Travel Digital Technology & Data Connectivity Platform (Remote)

10/1/26

15217

Our team ensures the company's most sensitive and complex travel happens smoothly, safely, discreetly, and compliantly, while building the policies, vendor model, reporting, systems, and AI-enabled workflows that allow Travel & Expense operations to scale. About the role - you will:

The Staff Program Manager, Travel Digital Technology & Data Connectivity Platform supports the Global Travel, Expense & Corporate Payment Solutions function by serving as the functional product and data connectivity lead for travel reporting requirements, data quality coordination, KPI logic, dashboard requirements, systems insights, outsourced analytics coordination, and AI / automation opportunity identification. This role connects Travel Agency Services, online booking tools, expense tools, Ask Corporate Travel, corporate payment solution workflows, supplier data, and Finance / ERP-related data where appropriate to produce actionable insights for sourcing, governance, traveler experience, compliance, and modernization decisions. This role partners with IT, Finance, Travel Operations, Procurement, suppliers, and analytics resources to define business requirements, validate data outputs, improve workflow visibility, and support leadership-ready reporting. It is not intended to replace enterprise IT system ownership or day-to-day operations and policy governance. Key Responsibilities:   Analytics, Reporting, and Data Quality •    Own travel dashboard requirements, KPI definitions, reporting logic, and recurring insights for travel spend, supplier performance, service quality, policy compliance, payment solution activity, and business impact. •    Coordinate outsourced analytics support and validate outputs to ensure reports are accurate, timely, and aligned to leadership, Finance, sourcing, and governance needs. •    Monitor data quality across Travel Agency Services, online booking and expense tools, corporate payment solution feeds, supplier reporting, internal dashboards, and Finance / ERP-related data connections where relevant. •    Analyze travel spend, booking behavior, supplier share, out-of-policy activity, leakage indicators, service trends, and adoption metrics to identify improvement opportunities. •    Connect travel metrics to broader business priorities by translating booking, expense, supplier, payment, and Finance / ERP-related data into insights that support sourcing, governance, risk, compliance, and business planning. •    Build reporting requirements that help leadership look beyond trip cost to understand travel value, including traveler experience, supplier performance, booking behavior, policy compliance, leakage indicators, timing, and operational impact. Technology, Product, and Workflow Insight •    Lead functional requirements and workflow analysis for Travel & Expense tools, request workflows, online booking tools, Ask Corporate Travel, and user experience improvement opportunities. •    Translate business questions into reporting, dashboard, data, and process requirements that support travel operations, sourcing, governance, Finance, and business stakeholders. •    Identify and coordinate AI,