Senior Manager, Product Engineering

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone. The Senior Manager, Product Engineering - Booked guest is responsible for leading cross-functional software engineering teams in the design, development, and delivery of high-scale enterprise digital products across web, mobile, and backend microservices platforms. This role drives technical strategy, delivery execution, architectural modernization, and engineering culture while partnering closely with Product Management, UX, and Operations leadership. Experience in Salesforce Commerce Cloud is required for this role. This role will drive digital innovation and technical strategy for our guest-facing web applications. It encompasses ownership of the customer online experience portfolio, which includes vacation search capabilities, cruise reservations, reservation amend functionality, pre-cruise purchases, and content management systems. To excel in this role, deep technical expertise in building modern, responsive web applications, setting standards for the organization, and building the proper architecture is essential. A customer mindset, positive relationships throughout the organization, and excellent delivery are key attributes for this role. This is a critical role at Princess, and the successful leader will enable us to pursue our vision of being a guest-centric, best-in-class online presence in the cruise industry. The role demands a high level of cross-team collaboration and leadership of engineering professionals. Here’s a summary of what Princess is looking for in a Senior Manager, Product Engineering. Is this you?

Team Leadership & Management: Lead, direct, and mentor engineering managers, technical leads, and full-stack software engineers. Drive hiring, career development, performance management, and resource allocation across product delivery pods. Delivery Execution & Architecture: Partner with Product Management and Architecture to transform business vision into technical roadmaps. Oversee modern full-stack implementation (React, React Native, GraphQL, .NET APIs, Cloud infrastructure). Oversee multiple software engineering teams in the design, development, testing, and deployment of high-quality software solutions, while ensuring adherence to best practices and standards. Use engineering principles to conduct technical investigations involved with the modification of material; component; or process specifications and requirements. Responsible for all aspects of eCommerce Web product engineering – including vacation smart search, cruise online reservations, amend reservations, pre-cruise purchases and CMS modules to drive innovation and increase direct and onboard revenue. Collaborate with stakeholders and partners (ie PMO, IT, Enterprise Architeture, Marketing, Security and Data teams) to ensure technology alignment, product success and predictable delivery. Collaborate with the downstream Operations Team to drive operational excellence for our eCommerce Websites. Accountable for ensuring availability, performance and compliance of customer-facing web sites. Champion a data-driven approach to decision-making. Promote automation, DevOps practices, and CI/CD pipelines for efficiency. Encourage experimentation and rapid prototyping to validate ideas quickly. Manage vendor relationship for sourcing Web engineering talent, managed services and strategic partners (ie Adobe, Akamai). Leveraging on-site/off-shore resources for efficiency. Ensure adherence to security, compliance, and regulatory standards. Proactively identify and mitigate technical and operational risks. Maintain business continuity and disaster recovery plans for critical systems. Recruit, onboard,