Revenue Assurance Investigator

Important Application Submission Information In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Sunday, October 25, 2026 More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Summary The Revenue Assurance Investigator is to investigate all reports of meter tampering, power theft, equipment problems, and other revenue integrity issues including human error and identifying discrepancies in actual kw versus contract kw and notifying Customer Delivery, Meter Engineering, Accounts Receivable, Billing personnel when applicable. To provide training/feedback on an ongoing basis to field and office personnel regarding the energy protection program. Be a self-directed lone worker charged with making safe and ethical decisions. Advanced Metering Infrastructure (AMI) requires he Revenue Assurance Investigator to understand the data provided by the meters to conduct an efficient and well-informed investigation.

Ensure that all internal Revenue Assurance processes are properly administered and that external regulatory/legal procedures are adhered to. Conducts a thorough investigation of all reports of current diversions, ensuring procedures are followed to allow for the proper documentation, gathering of evidence, names of witnesses, thorough analysis and description of conditions found to ensure the best solution to the problem is found. Remain abreast of various methods used to divert current including the more sophisticated electronic metering equipment. Provide on-going training and feedback to field and office employees responsible for reporting these irregularities. Compile necessary documentation, i.e., billing history, meter information, customer information and orders pending, to ensure thorough and proper investigation. Remain knowledgeable of State General Statutes and regulatory requirements as they pertain to the Revenue Assurance Program, and backbilling procedures. Utilize the mobile work management system (SS9) to complete investigation work orders and provide all pertinent information, fines, identified losses. Act as a Self-directed lone worker charged with making safe and ethical decisions concerning customers and work practices.   Coordinate with internal and external partners to reduce recurring power theft occurrences and mitigate any safety concerns. Establish a good working relationship with local law enforcement personnel keeping them informed of potential safety hazards, and Duke Power’s position on meter tampering/power theft issues. Establish a good working relationship/rapport with local magistrates, to ensure familiarity with State General Statutes as it pertains to energy theft. Develop a good working relationship with apartment resident managers/owners to ensure they are aware of safety hazards, legal liabilities, and any expenses associated with tampering with electrical equipment. In those cases where legal action is being considered, ensure that solid documentation and evidence, i.e., photographs, damaged meters and equipment, statements from both internal and external witnesses, billing histories, and any other material deemed necessary is compiled. Once proper documentation is compiled, notify Corporate Security before a legal action is taken. Be available to respond to any requests from local officials to provide information or to investigate any report of a suspected problem involving meter tampering/power theft.   Communication - Gives and receives information constructively and effectively, both verbally and written. Listens to co-workers, customers, and leadership, and is