Head of AI and Automation

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   Location: Plano, TX.   Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position.      About this opportunity:   We are now looking for Head of AI & Automation reporting into the Head of Cloud Software Services (CSS) Business Strategy & Program Office in Market Area Americas. Are you interested? In this role you will lead our team to drive AI and automation initiatives are strategically aligned to CSS priorities, deliver measurable value and are executed with strong governance and cross-functional collaboration. The role acts as the single point of contact for MACS CSS into cross-organizational AI and automation forums. What you will do: 
 CSS AI Funnel Management – manage funnel of all CSS AI use cases in collaboration with CSS domain teams. Quantify and track value (cost, quality, speed, NPS), ensuring clear KPIs, transparent reporting, and deliver executive ready material as needed. Serve as a single point of contact representing MACS CSS towards other forums (i.e MACS AI Hub, BA, Cross MA, SDU) AI Design Governance & strategy: govern across the funnel, identify roadblocks/resolutions, align on common architectures, patterns, and review gates (with alliance from SA SPOCs), increasing solution reuse and quality while reducing delivery risk and time-to-value for Americas CSS. Drive Automation adoption: Promote CI/CD adoption & best practices across solution areas and ensure a building block to be leveraged and built upon for AI/Agentic frameworks through practical use cases and requirements. Drive High Value asset adoption via Program Office to ensure these are adopted in programs in collaboration with the SA’s Drive flow automation within Business Ops & Program office by leading discovery, prioritization, and delivery of high-impact automation and AI use cases, from PoC and pilots to scaled, industrialized solutions in collaboration with other units such as finance, sourcing, CU Ops Promote Hackathons & Knowledge Sharing: Conduct hackathons & knowledge sharing to surface, track, and industrialize ideas from concept to production, increasing innovation velocity and transparency across Americas CSS.   The skills you bring:    Bachelor’s degree in engineering, Computer Science, Business, or related field; Master’s degree preferred. 10+ years of experience in telecom, technology, or services, with strong background in Service Delivery, operations, or managed services. Proven track record leading cross-functional automation and/or AI initiatives from idea to scaled deployment in live operations. Solid understanding of Cloud Software & Services portfolio and of automation/AI concepts and tools. Strong stakeholder management, communication, and change leadership skills in a matrix environment across Market Area, Customer Units, and central units. Ability to lead in ambiguity and drive the team with targeted priorities leading to impactful results Experience leading small teams or virtual programs and building data-driven, continuous improvement ways of working Excellent leadership, communication and influencing with ability to drive decisions within organization Acting with integrity and drive ethics and compliance adherence throughout the organization Customer and market insights Knowledge of the sales process What happens once you apply? Click Here  to find all you need to know about what our typical hiring process looks like.   Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.  Ericsson