Senior Engineer - Managed Services - Mainframe z/OS ISV

The primary purpose of this particular position is z/OS operating system installation and customization using the IBM ServerPac for z/OS process program. This position will apply operating system and program product fixes on a regular basis, as well as analyze and debug operating system and program product related issues. This role will also install and support commonly used ISV products (i.e. CA, BMC, Rocket Software). In addition, this position will also estimate and plan for installation and upgrade activities, as well as new customer transition projects.

Provides technical assistance regarding Disaster Recovery (DR) exercises and Business Continuity Processes (BCP)  Ensures system improvements and/or modifications are implemented. Develops, enhances and/or supports technical approaches that allow successful audits and scalable implementations of large, complex mainframe environments  Identifies and resolves performance issues  Facilitates project planning efforts by establishing and meeting work estimates, target dates, milestones and schedules  Participates in ongoing development and improvement of installation standards  Provides team members with technical training and/or mentoring as needed  Provides primary support for reported problems related to software in assigned area of responsibility and related products  Fulfills ServiceNow requests for customers as they pertain to software in assigned area of responsibility and related products  Performs a variety of technical tasks in support of Managed Services customers. These may include, but are not limited to:  Installs, implements, maintains, upgrades, and troubleshoots client infrastructure solutions  Plans, develops, installs, configures, maintains, supports, and optimizes client network hardware, software, and communication links  Anticipates, mitigates, identifies, and responds to system performance issues  Ensures the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance  Performs database installations, updates/patches/upgrades, tuning, performance monitoring, replication, back-ups, security, user management, and resource management  Researches and makes recommendations on infrastructure products, services, and standards in support of procurement and development efforts  Participates in Disaster Recovery exercises and planning  Follows change control, incident response, and testing processes  Communicates and enforces, through system procedures, data storage retention policies  Monitors, analyzes, and predicts trends for equipment performance, space allocation, and data growth to recommend enhancements  Creates scripts to automate common tasks  Addresses and updates customer incident tickets and change orders, providing internal management and customer account managers with status information  Creates required reports in response to business user needs  Develops, documents, and maintains policies, procedures and associated training plans for systems and /or database administration and appropriate use  Develops reusable assets (templates, tools, etc) for the Managed Services practice  Works with account management personnel to participate on conference calls and perform tasks in support of the client relationship  Partners with the Managed Services Continuous Improvement team on pre-sales support activity and design and scoping of services  Provides technical perspective to ensure a realistic estimation of scope, cost and level of effort for proposal generation  Works with project managers in the development and implementation of project plans and timelines  Complies with all time compliance and time entry guidelines  Training/Certifications: Attends training sessions, and obtains industry related certifications as determined by management